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I was able to get Lexus to cover the cost of parts ( I paid labor). I'm not sure exactly which action helped since I voiced complaints on several consumer websites and sent a certified letter to Lexus HQ in California. (I received a phone call from HQ just 2 days after mailing the letter so not sure if letter had even arrived there yet.) After just 2 phone conversation, the agreement was made as above. Within days I had my RX 350 in the nearest dealer and repaired with excellent results.

Persistence has paid off and my confidence in Lexus has been restored! National HQ offered a very fair compromise and my RX350 was repaired yesterday. What an improvement with the replaced steering! Just in time for the next east coast snow storm. Thanks to all.

Thanks for your quick response ROTTBOY. I've now been back and forth with Lexus USA customer (dis)service via about 10 emails. They have been useless. I've given up on having this covered financially but I've asked them point blank 3 times now if it is safe to drive with this supposedly defective steering column. The response given is beyond useless- "If you are concerned that the vehicle is unsafe then we recommend you have the car serviced at one of our authorized dealerships" . My husband has leased or owned 5 different Lexus over the past 2 decades. This was my first but definitely our last Lexus. Why pay a high price for the worst customer service ever?

Anyone else having issues with steering column on Rx 350? We heard strange noise with steering. Brought our 2010 Rx350 to dealer who recommended replacing steering column at a cost of over $2400. We cannot get a straight answer from Lexus- is this expensive repair just to quiet the noise or I'd it a true safety issue? And if it is a safety issue- why won't Lexus cover the needed repair? Car also drifts to the left. Although we've been Lexus owners for 5 vehicles this may be our last . Quality and service seem to be on the decline.

We have a 2010 RX 350. Steering column is making noise. Dealer recommends replacing steering column at our expense (over $2400) What I amVERY disappointed about is we can't get a straight answer from Lexus. Is this expensive repair on a supposedly high end car just to fix a noise or is it a safety issue? And if it's a safety issue- then isn't this a defect that Lexus should take care of? My family has been long time Lexus owners but this will be our last- quality and customer service are on the decline I'm afraid.

Anyone having problems with the Rx350 2010 steering column? We heard a noise with steering. Brought it to Lexus who told us will cost $2400 to replace steering column and it s not covered. We can't get a straight answer- is it unsafe to drive or is this expensive repair just to quiet the noise? I am very disappointed in Lexus customer services responses. Can't get an answer to the most fundamental question - is it safe?