clender

Unfortunately, Lexus refused to assist me and I got extremely sick. I gave them the car back an almost immediately got better. I paid off the remaining year of the lease just to make this issue go away for me. $4,500!! I purchased a new car at Cadillac a CTS V and couldn't be happier with my decision. I continue to follow all the posts online and people are having the same issues all over the warmer states. I had 3 vehicles with Lexus at the time. Now we have and Audi, a Cadillac and a VW. I will never get a Lexus again as long as I live. Terrible what they did to me. I was a Lexus customer for life but the screwed me over and I'm especially upset because I got ill from the car and they didn't care. If you have this issue, don't waste your time, just return the car, your health is much more important than anything.

I returned the car, just couldn't handle the mildew smell anymore. It was making me totally sick. I went back and forth with Lexus for the better part of a year. They lied to me so many times regarding this issue. The A/C was treated 4 times in this year and each time it only fixed it for about two weeks. They had someone from Lexus look at the car last week but I am not going to pick it up. I purchased another car over the weekend. I have been in a new car for a full week and I feel much better. I should have done it a long time ago. Lexus has a real issue with this mildew in the A/C and until they face it they will continue to lose customers. Very poor customer service on this issue.

It's a known issue, they are lying to you. It's not in any way fixed.

I totally feel your pain. I lease my car from Lexus of Pembroke Pines. They have treated my car 3 times and refuse to do it a 4th without a work order from Lexus America. The smell comes on when you start the car. If not treated it gets to a point where it actually makes me sick. Lexus is totally lying about this situation. I know they know there is a problem but they just won't admit it. I have 3 cars now, ALL Lexus and this issue and their handling of it is going to have me leaving Lexus real soon. It's really a shame, my last Lexus had 200,000 miles on it and not one issue but general maintenance. This one is a different story. I got it in November and by January it had Mold and it just won't go away. If you live in Florida you really need to think twice about purchasing a Lexus ES 350 right now until they start to deal with the issue. I wouldn't be saying this if they were taking care of the issue but they are not and it's not right. On one of my visits I got a RX Loaner and I smelled the same thing. Shame on you Lexus!!!

I took the car in yesterday and they changed the filter to a Charcoal Filter and probably sprayed something in the system. Bottom line the odor went away and more importantly I feel much better. This issue made me very ill for a two week period and I think Lexus needs to address this with other owners. Not everyone would be able to figure out what was going on and Lexus does know this is an issue. This is a very serious issue. I'm going to have to put my car on a schedule of every 6 months to get the filter changed. (I live in FL and drive lots of miles in the heat)

Larry, You are 100% correct. I am getting ill from the A/C in my car. It's a 2014! I am going in to change the filter but I bet the entire A/C unit is covered in mold. I am very sensitive to this and I will know for sure in a few days. I will give you an update. Carl