Schille1

Tom, Good luck and please keep us posted. SWO3ES, Take a deep breath and try to regain your dignity. You talk about paranoia, subversion, shills and hidden agendas is a little scary.

Hello all, The service department manager at the local Lexus dealership contacted me last night and expressed concern about the windshield problem. He indicated that Lexus would fix the problem. We took the car into the dealership today and he took a look at the windshield and noticed a ripple in the surface that would cause blurriness and night holograms/halos. His initial thought is that is might be caused by a problem with a special windshield coating that was applied to protect it from rock chips. I mentioned this (online) conversation and told him that at least one Lexus owner thought it might have something to do with the acoustic system. He said he would check with the headquarters office to see if they had dealt with this issue before and could give him any advice. He said he would call me within the next couple days with any answers. If anyone has any suggestions/ideas that we could present at this time, please let me know. Thanks! (By the way, I have never participated in an online conversation. I really appreciate your thoughtful and insightful comments.)

Hello LEX-SV, My elderly parents purchased the car. Shortly after the purchase, my father stopped driving at night - citing halos that he thought were due to his own eyesight. So sad to say, my father passed away and it was only then that my sister drove the car and noticed the windshield problem. She and her husband took it immediately to the dealership and were told that the warranty expired the month before. To answer your question: The problem was not discovered and reported during the warranty period. I am not sure what your point is. To extend the warranty beyond the standard period you need to report it within the period? I don't understand. I also do not understand what NPF stands for. Actually, you sound like the Bellevue dealership's representative. Rather than discussing here, please return my emails/phone calls so we can work towards resolution. The primary concern of our family is that our mother is driving a car with a potentially dangerous defect. We had hoped that the dealership would have stepped forward immediately when they became aware of the problem. To other posters: I apologize if this exchange with LEX-SV is, in fact, an exchange involving the dealership involved. That said, I hope it offers you a heads-up of what you might have to expect.

To LEX-SV, Thank you for bringing up an important point! Most people are not aware of rules involving warranties - and the fact that their consumer rights extend beyond the warranty described in the booklet they are given when they purchased the car. Right now I am the only one in this conversation with a problem involving an older automobile, but I suspect the problem is widespread and other Lexus owners with older cars will come forward. If the dealership tries to hide behind an expired warranty, they (dealership) will most likely be out of luck. This is a defect with the automobile that was there when the car was purchased and if Lexus promised/certified that the windshield was good at the time of purchase that is likely covered by what is known as an "Express Warranty". Check with the Consumer Protection Act in your state. Please keep in mind the recent mandatory Jeep recall - they were required to recall automobiles manufactured as far back as 1993. Check online resources, including Consumer Reports for more information. To AQKhan, I really sympathize with your plight. I am hopeful that people will report the problem at www.NHTSA.gov and that Lexus will be required to fix this problem. I plan to go forward until Lexus replaces the dangerous defect and will keep you apprised of any developments that may help you as you pursue the issue in Canada.

Hi Tom, My parents are having this problem with their 2009 Lexus. They thought it was their eyesight and we did not discover the problem until my sister drove their car!! Now our local Lexus dealership is balking at making correction, pointing to an expired warranty. I will pursue the issue. In the meantime, people need to file a complaint at www. NHTSA.gov and hope that an investigation will result in Lexus correcting this dangerous problem.