JilLexus

I am hoping someone can give me advice on something I think should be warranted. I am so unhappy with my dealer right now I could scream. Long story short, EVERY time I take it in for something that should be warrantied, they try to tell me it's not covered. I have the 100,000 Certified Lexus Warranty and currently have 76,000 miles on my 2000 RX300.

The latest is weird-the HANDLE on the back hatch broke! I did not do anything to it-one day I tried to open it and it just jiggled-kind of like when it's locked. So I take it in and it takes them 90 minutes to tell me that the handle is broken and they need to order a part. And that they called the Corporation and it is NOT covered under warranty. AND it will cost ME $423.00!! I am so stunned. I paid extra money for this vehicle so that I would have the certified warranty. I could have purchased it from a non-Lexus dealer for much cheaper, but thought I would have better coverage by going through THEIR dealer. Now, I realize that the handle is not defective-it worked for 5 years. However, I don't think the handle just breaking is acceptable given how much we pay for these vehicles and the fact that I did NOTHING to break it.

We called Lexus and "Raul" told us he'll speak to his boss and get back to us within 2 days.

I am seriously considering NOT buying another Lexus because there are only two dealers within a reasonable driving distance from me and this is BS. Plus this stupid dealer once again did NOT have a loaner for me so I had to sit there the whole time.

I am thoroughly disappointed by this and hope that the corporation will help me out. Otherwise I know for sure I will NOT buy another Lexus. I'll be in the market for a new SUV within the next year, and I'll tell you, right now the BMW is looking mighty nice.

VERY DISAPPOINTED IN LEXUS OF BROOKFIELD, WISCONSIN

Jill

I came here today specifically looking for a thread like this. I am so unhappy with my dealer right now I could scream. Long story short, EVERY time I take it in for something that should be warrantied, they try to tell me it's not covered. I have the 100,000 Certified Lexus Warranty and currently have 76,000 miles on my 2000 RX300.

The latest is weird-the HANDLE on the back hatch broke! I did not do anything to it-one day I tried to open it and it just jiggled-kind of like when it's locked. So I take it in and it takes them 90 minutes to tell me that the handle is broken and they need to order a part. And that they called the Corporation and it is NOT covered under warranty. AND it will cost ME $423.00!! I am so stunned. I paid extra money for this vehicle so that I would have the certified warranty. I could have purchased it from a non-Lexus dealer for much cheaper, but thought I would have better coverage by going through THEIR dealer.

We called Lexus and "Raul" told us he'll speak to his boss and get back to us within 2 days.

I am seriously considering NOT buying another Lexus because there are only two dealers within a reasonable driving distance from me and this is BS. Plus this stupid dealer once again did NOT have a loaner for me so I had to sit there the whole time.

I am thoroughly disappointed by this and hope that the corporation will help me out. Otherwise I know for sure I will NOT buy another Lexus. I'll be in the market for a new SUV within the next year, and I'll tell you, right now the BMW is looking mighty nice.

VERY DISAPPOINTED IN LEXUS OF BROOKFIELD, WISCONSIN

Jill

Tom Crean (coach of Wisconsin's Marquette University basketball team) drives an LX470. Monster beauty. :) He's a celebrity in MY eyes. LOL.