TomB_GS350

SW03ES, Without going through a childish back and forth pointless !Removed! match--I feel ya!. I would react in a similar way concerning Harley Davidson. So getting back to the issue at hand: I spoke with the Lexus customer service rep that has been working with me and she said that the replacement windshield came from the Asahi Glass Company straight from Japan. My car is from Japan and therefore, the original glass most likely was from the same glass company. I was asked what I want Lexus to do and I said fix it and she said they did by replacing the windshield and I said that did not fix it and she said then what would you like us to do. CRAZY!!! I said then I want to go to Lexus dealers and find the exact same year/model/color/options and if that car does not have a windshield issue then I want Lexus to make an even exchange, no charge to me! My case is being escalated to the internal Lexus Dispute and Resolution department and I was told to contact the external agency, National Dispute Settlement (NCDS) at 866-272-4872. This is the end of the road if no resolution occurs that is unless a recall is born. I hope this helps any one else that is having this unfortunate issue. Unless anyone has a direct question to me -- I am out of these conversation as it is getting old. Should anything change for the better I will be back to post an update. Lexus Be Happy!!! :)

SW03ES, Trade the car you say SW03E5--you must be rich with that attitude! Oh, wait you say that as it would be my money lost not yours! I don't mean to be abrupt how about you pay for the loss of the trade in when the dealer low balls me on it! :) Since this is a forum as respect everyone's opinion; however, it sure seems like some have a bias or invested opinion. If you have not experienced the issue then great, you have nothing to take personally or squabble about; however, for those that are experiencing it and paid hard earned money they expect a sound satisfied resolution that provides as good or better view out their windshield as you are experiencing. If you can't respect that then you obviously have an invested agenda! I am not sure if you think people are here to lie or bash Lexus but I am not! I am personally experiencing this issue, it is real and it needs to be resolved if as they say the noises wheel gets the most oil. That that is all that most of us are doing, making noise in hopes something gets done.

AQKhan, You just triggered an additional point when you mentioned North America! I was told my the Lexus Customer Support that my car was manufactured outside the States which she clearly stated the windshield was as well and the Windshield that replaced the original would be from the States since they do not transport windshields as they are likely to be damaged in the process. That came straight out of the mouth of Lexus Customer Support! I suggest, posting to Lexus Facebook page as well. They need a flood of unhappy customers to even begin to take this seriously or like I said, an unfortunate casualty due to the crazy double light/glare that this windshield is producing. And if there solution is that the noise reduction film is the issue and we have to accept a windshield without then so be it if that resolves the hazard; however, Lexus will need to reimburse the difference of that cost to down-grade because I paid for it at the dealership!

I beg to differ with you SW03ES on the "rare issue" statement. This issue is in my car some others that have commented and not to mention another car on the dealer lot that I got in. I would bet that if I get in to several others it will be the same. This is obviously being down played by Lexus without a doubt. The fact remains, until someone actually dies form this safety hazard they will continue to ignore the issue. Rhetorical Question To This Group: Where was the quality process broken? How could these vehicles not been tested at night. In fact, lets not down play this issue to only night time driving because I can see it in the daylight but it is just not as much of a distraction but at night driving in the city with all the city lights (cars, street lights, traffic lights) it is a HAZZARD! So God forbid should someone die due to this hazard, I hope Lexus gets what they deserve because for me this car was the largest purchase in my life time not counting a home so it is a big disappointment for me. Hell, I owned Chevy's most of my life and now I am kicking myself in the behind for not staying true to what worked for me for the greater part--considering they didn't cost $20K more than a Lexus!!! Basically, I am hurt and disappointed since I thought spending more coincided with better quality! Dam, tricked again!

You are welcome! Perhaps I failed to mention the details in my opening post but I too have the issues with street lights and even some car brake lights. For example, when I had the mechanic test drive the car and I was in the passenger seat we got behind a bus and it was not quite evening but the sun had gone down a bit. We were behind a school bus and I was like dude, "Do you see that brake lights how they are hazed like a double image around them about 2" around the actual light?", and he said, "yes, I can't believe this!" To my knowledge based on what the Lexus customer service woman said, the GS350 comes with the acoustic windshield. Personally, I don't care about the why or the logistics so much as Lexus simply admitting the issue and providing a solution. If the solution is to provide a non-acoustic windshield then they should replace it and proved a $1000 of free service or something. I say a kickback because I paid for something that is not functional and that function was built into the actual cost and if I don't have that then money should bounce back to the consumer in some form. I will keep everyone posted on what I hear when I contact Lexus.

Hi, I signed up with this forum (first time with ANY online forum) just to let you know that I am having the exact same problem with my 2013 Lexus ES 350. I am guessing this has something to do with the windshield being "acoustic". Please do share if you have managed a solution. I had to go through the Lexus customer service process and they finally replaced the windshield; however, it is pretty much the same. I would say that it seems slight less noticeable during a bright sunny day at time. However, at night the stretch of light is still there and many cases from over 300 ft~ away it looks like an extra set of small/tiny jeep/truck lights on top the hood at the top windshield area. The dealership contacted me and asked me if it was any better and I told them what I just posted and would have expected the Lexus customer service to contact me by now. I have to follow up with a call to them. The part that really blows my mind is it doesn't seem to be many people having this issue but I saw it in a brand new 2013, same as mine, and it had the same issue. What are the odds of this that it is in two cars that I personally know of and the windshield replacement has the same issue! If you bark loud enough they will replace the windshield and if you get that done I would love to hear your results. Thanks Tom.

Hi, I signed up with this forum (first time with ANY online forum) just to let you know that I am having the exact same problem with my 2013 Lexus ES 350. I am guessing this has something to do with the windshield being "acoustic". Please do share if you have managed a solution.

I noticed it the first w!eek that I bought it. I didn't notice it the first day because I think everything was so new! This is not an issue with my eyes because the issue is not occurring in other cars that I own--only my GS350. In addition, others have verified they see it as well! It is a windshield problem without a doubt! Thank you for the feedback though--I always believe it is good to look at all angles.

Sorry for the delay -- new to the forum and emails were getting kicked out to my spam catcher!!! I do not have a heads up display. The corporate office did say they this windshield has some kind of clear sound barrier and it may be the issue. They are going through the process of having the windshield replaced sometime in the next few weeks. I am going to have to try and clean the windshield first as you have suggested prior to letting them replace the windshield. Prior to reading your responses I did suggest to the dealer ship to place my car in the garage at one end and mock up a table and set the new WS on the table at the approximate angle that the car WS sits in the car and go at the other end bring a car into the bay at the end and see if the same affect is on the new WS. That's what I would do if I was in charge but he said they don't do that kind of stuff.and that it is actually another 3rd party company that would replace the WS. I said, well, I think it would be good service if you took those steps prior to the 3rd party company doing something that may not fix it! I know that would not proof that it wouldn't do it in the car if it actually is an issue with internal ambience but it would clearly is a viable troubleshooting process in my opinion.

Anyone having visibility issue looking out their windshield? At night it is extremely dangerous because head lights are duplicated. The lights are like a hologram image at the top of the car approaching you and as it gets close the lights walk down the car to eventually meet the actual head lights. Red/Green lights also do a similar blur affect.