lisazee

UPDATE # 2 (see my earlier post)

Excuse me while I pick my jaw up off the floor! I had to post immediately as I just got a call back from the Lexus Nat'l office. They spoke to my local dealer and are offering a "one time courtesy" and picking up the entire cost of fixing this issue! (Now before the naysayers start up with the "well, they outta" and "serves them right" talk - listen, sh...tuff happens, tires go flat, birds !Removed! on your freshly-washed ride, and trim pieces.. well, vanish? This RX is 6 years old now and they're covering a non-warranteed repair - damn, freakin' impressive!)

So - you can work the system if you just try - no guarantees and "Windshield City" was right - they might and DID step up to please a current & future customer!

Your turn to work it for yourselves, my Lexus Brothers & Sisters:

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Passing along the National Lexus phone # here: 800-25-LEXUS (800-255-3987), call them then press, "2" for general inquiries, then wait for customer service person, explain your situation, they'll ask & need VIN #, mileage, dealership you checked pricing with to document your case. The folks at Lexus National said there isn't a trim replacement option, only a window replacement (blame the original engineers).

Lexus will assign a specialist to look into what they can do with your local dealer. The more they hear from us, the more they might do something better - using "squeeky wheel theory" here folks - let 'em hear your voices!

BTW, part # for LH is: 62720-48230, RH is 62710-48170 (these are for the color dark gray)

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Think they'll let me have an IS-F as a courtesy car?! :whistles:

I am in Orange County too; who was your local dealer?

Lisa Zee

OMG, I can't believe it. I just came back from the carwash and found the same piece missing from my left side passenger window. I have a 2004 RX 330. I will definitely call Lexus. This is becoming a bit too frequent, don't you think?