cristian79

Recently I visited Lexus Erin Mills dealership in Mississauga, ON. Canada to price a part for my recently purchased used 2000 Lexus GS300.

As I was attempting to leave the parking lot, my vehicle was struck and damaged by a Lexus dealership employee who was driving at an excessive speed, in the wrong direction of an incoming traffic lane, less than 50 ft. away from a street sidewalk.

The dealership Service Manager, who owns the SUV which hit my vehicle, immediately, without having actually witnessed the collision, claimed that I was at fault.

Thankfully, another Lexus customer, who was within 40 ft. of the collision, volunteered to act as a witness, and maintains that the dealer's employee was responsible for the damages which exceed $1,450.00, because he was driving at a grossly irresponsible and reckless high rate of speed as he attempted to swerve past me in the dealership parking lot.

That incident does not comply with my idea of what Lexus Customer Service proper courtesy should be.

I directed an email to a Lexus Canada Customer Services representative to request that my accompanying collision report be directed to the individual who ultimately heads his department, and I requested the name and position of that executive.

I received a form letter "brush-off", which did not provide the requested administrator identification.

Am I being unreasonable in my request, and why would Lexus Canada Customer Service Department ignore and dismiss that request?

If need be, I am willing and prepared to direct this claim to Lexus Headquarters international for due, proper, and fair compensation.

I would appreciate obtaining the names and positions of any Lexus executives who might willingly and competently provide resolution of my complaint!

http://www.redflagdeals.com/forums/don-val...ccident-851762/ I WAS IN THE SAME BOAT BUT DIFFERENT REASON,LEXUS CANAD DOESNT CARE ABOUT CUSTOMERS .ENJOY LEXUS OWNERSHIP

I RECEIVED THE DEPOSIT TODAY I FORGET TO AD I JUST COPY FROM ANOTHER FORUM.JUST WATCH GUYS HOW A CPO CAR LOOKS AT THIS DEALERSHIPS WITH THE HIGHEST REPUTAION IN CANADA

["http://www.flickr.com/photos/47364159@N03/"]http://www.flickr.com/photos/47364159@N03/

.)

http://picasaweb.google.com/donvalleylexus...999034215134642 PICTURES WITH THE CAR

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