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Sharonben

Regular Member
  • Content count

    6
  • Joined

  • Last visited

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About Sharonben

  • Rank
    New Club Member

Contact Methods

  • First Name
    Sharon

Profile Information

  • Lexus Model
    ES 350
  • Lexus Year
    2007
  • Location
    South Carolina (SC)
  1. Lexus Reputation Doesn't Seem to Hold

    Yes. It's not just the sensor. It has to be the sensor and computer combination, which apparently comes with the seat cushion.
  2. Lexus Reputation Doesn't Seem to Hold

    Great idea, thanks! 71001-33M10-A0 71001-33M11-A0
  3. Lexus Reputation Doesn't Seem to Hold

    I've done both - dealership and corporate. Thy both are telling me the same thing. Part is no longer available. I'm out of luck. The General Manager of Hendrick Lexus of Charleston, David Yarborough didn't have any remedy and was not willing to pay for a vehicle with the part (I suggested they find same model with high mileage that doesn't cost much, buy it, and use the part). By the way, it's not just the sensor, it's the computer that goes with it. He offered for us to trade it in - for the value of it with defective part (which isn't much!). No thank you! They would consider fixing with a used part (that they are not willing to pay for) only after evaluating where the part is coming from and if we sign a release from liability. Needless to say, none of this was acceptable. I told him that I was not going to walk away quietly - I was going to contact his corporate office and that I would also post on multiple forums, send letters to editor of newspapers, and make as much noise as I can. I've never Tweeted before but am told that companies monitor Twitter so I will pursue that as well, if necessary. I contacted Hendrick's corporate office in Charlotte and got a very nice call back. The person is going to get back to me tomorrow, but did ask if we were open to getting a comparable car with low mileage if Lexus would pay for it. That's the first positive response I've heard to date! I also filed a claim with the Nat'l Highway Traffic Safety Admin. and they will determine if it warrants an investigation. They said I can also file a claim with the Federal Trade Commission.
  4. My elderly mother bought a brand new Lexus 350 about 10 years ago. It has only 41k miles on it. The airbag sensor is broken and Lexus no longer makes the part. They told us (in writing) that the vehicle is not safe to drive. They searched for a part and came up dry. They said I could get it fixed by a 3rd party but when I tried, nobody will touch it because of liability. Lexus is not willing to fix it with a used part. I would expect Lexus to make this right - provide another vehicle or some sort of compensation, but I was told because the car is no longer under warranty they will not. Really? isn't this Lexus we're talking about? I would expect them to stand behind their name. Perhaps their reputation is not reflective of who they truly are as a company. Has anybody else experienced something like this?
  5. My elderly mother bought a brand new Lexus 350 about 10 years ago. It has only 41k miles on it. The airbag sensor is broken and Lexus no longer makes the part. They told us (in writing) that the vehicle is not safe to drive. They searched for a part and came up dry. They said I could get it fixed by a 3rd party but when I tried, nobody will touch it because of liability. Lexus is not willing to fix it with a used part. I would expect Lexus to make this right - provide another vehicle or some sort of compensation, but I was told because the car is no longer under warranty they will not. Really? isn't this Lexus we're talking about? I would expect them to stand behind their name. Perhaps their reputation is not reflective of who they truly are as a company. Has anybody else experienced something like this?
  6. My elderly mother bought a brand new Lexus 350 about 10 years ago. It has only 41k miles on it. The airbag sensor is broken and Lexus no longer makes the part. They told us (in writing) that the vehicle is not safe to drive. They searched for a part and came up dry. They said I could get it fixed by a 3rd party but when I tried, nobody will touch it because of liability. Lexus is not willing to fix it with a used part. I would expect Lexus to make this right - provide another vehicle or some sort of compensation, but I was told because the car is no longer under warranty they will not. Really? isn't this Lexus we're talking about? I would expect them to stand behind their name. Perhaps their reputation is not reflective of who they truly are as a company. Has anybody else experienced something like this?