Hacketthornet

Hello, I found a hairliner type crack in the dash of my 2004 GX about two years ago. I took it to a upholstery repair shop and they did a fair job of repairing. I was reasonably happy with the result. About 30 days after that repair I found other small cracks beginning. Keep in mind I treat this auto like my baby. I was also devastated. While I pondered this situation for several months more small cracks began to appear. I took two pictures showing various cracks and enclosed them in a letter to Lexus Corporation in Torrance, California. What must of been the first day they received this letter they called me. They said they had already contacted my closest dealer in Tulsa, Oklahoma and they would pay half of the repair. They told me to the penny that my cost would be $80l.12. I told them I was just ready to leave on vacation and didn't have the money to spare at the moment. They told me they would go ahead and set it up with the dealer and whenever I was ready the offer was good. I had the dash replaced around three months later and I was charged exactly what they had told me. All in all, I was happy with the way Lexus responded. I do agree they probably should have paid for it all but then again they werent obligated to do anything. Because they did respond in the manner they did I feel I can be pleased with Lexus and I will probably buy a Lexus again when I trade.

2004 GX 470 Blizzard Pearl & BEAUTIFUL!

Thanks. I am going to enjoy this site. No, please don't scare me I'm too proud of this car! But I do have the warranty for another 60,000 miles. I actually called the dealership today and they said they use Mother's to do everything so I guess I'll start from there. I live four hours from the dealership, they offer free car washes for life but that won't do me any good. I will have regular maintenance done at the local Toyota dealership and then go to Tulsa, OK (only two hours away) for any warranty work. I am very surprised at myself. I am having a very hard time driving this. We drove it home from Dallas, to Tulsa to visit my son, and I have only driven it to work three times (I bought it 7/3). It is so clean and shiny I just know once I really start driving it there will be dings, dirt, etc. I guess for awhile I will continue to drive my 2003 van and just look at the Lexus in my garage. Please keep the information flowing, I'm learning.........................................

Hello- I just purchased a GX 470 with 40,000 miles. It is pre-owned certified so I still have 60,000 miles new car warranty and I got new car financing. I made the purchase at Sewell Lexus in Dallas. The car is blizzard pearl with ivory interior. I have looked & researched for two years. It looks brand new. I actually wanted the navigation rear camera option, this does not have it but it does have the rear entertainment for the grandkids. I couldn't be prouder of a 2010! Now, If I can just make myself take it out of the garage and drive it----- It has a beautiful finish, what car wax would be best? Any other advice? Thanks,