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jL637

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  • Lexus Model
    RX 300

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  1. So we took our car to get the windows fixed. They were acting funny (press up, goes down, etc). That was about the 4th time we went to get the windows fixed, and each time they claimed it got fixed..and it did..for awhile. Finally, this last time, when we got the car back, we noticed a couple dents that we never noticed before. Even the guy driving the car saw them, looked at the car status sheet, and saw that the dents weren't marked down when we took the car in. Our service guy came out and talked to us. He said that we have to be sure they made those dents. Or else if they looked at their cameras, and saw that NOT ALL the dents were there, they wouldn't REPAIR A SINGLE ONE! Is that company policy?? That if they see that even ONE dent was caused by their maintenance folks, they wouldn't repair it because not ALL dents were caused?? And when we asked to see the pictures if they claimed none of the dents were caused there, he said we could only see them if we went to court!! Please tell me what to do! :cries: Because I'm sure that at least one of those dents were not there before! Its hard to miss!! I hate knowing that my car had a dent that I was not responsible for! :( Help!
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