lexusIS72

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lexusIS72 last won the day on September 26 2015

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About lexusIS72

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  • Lexus Model
    Lexus IS250
  1. OK....I started this post, but you guys have DEFINITELY "run with it"! ;) I just returned home from my Lexus dealer and after having my '07 IS for 4 days, they were ready to sit down with me and find a solution to the problem I have with this vehicle. Like I said in my first post, when I purchased this car I was fully aware not to expect the tires on this car to last anymore than 15k. I had no problem with that. I am not one of those who is whining because I didn't look into what I was buying!! However in two years of having the vehicle it became evident that the front tires were only lasting for about 6,000 miles before the car began to make EXTREME road noise and handled rather erraticly. When the tires were taken off we were told they were extremely cupped although the back tires didn't show evidence of the cupping. My issue with Lexus and this car is that while I could get 15,000 miles on my back tires, I would need to change out my front tires every 6,000 miles for the car to handle like a luxury sports sedan. That to me does not come close to being acceptable for the fine print from the manual that states "substantially less than 15,000 miles". IMO 6,000 miles is way beyond substantially less than. To make a long story short, Lexus believes they could not adjust the vehicle to our satisfaction because the camber, etc. could not be adjusted on the car. So, instead I am now the owner of an '09 IS250 WITHOUT the sports package. (As I was talking to the salesperson that sold me the original '07, he made the comment that he believes the suspension of the '09 should give me no problem, and he "wondered" if the sports package on the '07 didn't play a role in what was happening to the front tires on that car). WHAT?!?! I had just listened for 2 hrs. that they truly didn't believe there was a suspension problem with my car but they were willing to do whatever they could to make us happy. Anyway, after a huge amount of discussion and options being thrown around, Lexus basically gave me enough for my '07 to put me in the '09 at the same payment even though we are not putting any money down. I know that they can make these huge "discounts" and still make a profit, and now I'll have two more years of payments (but I've also got a brand new car again), but I think overall we were treated very fairly. I can't complain about their willingness to help us through this issue. I am willing to at least try again, and I'm sure I won't have the same bad luck with this next car, but I'll still be holding my breath somewhere around that 6,000 mile mark!! Wish me luck! :o
  2. OK...we just talked to lexus. They pulled the file on the previous problems with the car, compared the specs we got yesterday with the last specs they had on the alignment, and simply said, "Bring it in, we will check it out thoroughly, and we will replace the two front tires again." In my opinion, if they put up no fight whatsoever in replacing the tires, then they must believe that there is truly some issue with the vehicle. Not sure if this is good or bad, but I guess we'll see. Also, they said while the vehicle is there they need to replace another part that has been RECALLED!! Something about fuel pipes that are eroding due to ethanol in gasoline. So.....if you have an IS, you might want to check this out........... Here is more info that I just found on this recall... http://pressroom.toyota.com/pr/tms/lexus/l...ety-recall.aspx
  3. OK...we just talked to lexus. They pulled the file on the previous problems with the car, compared the specs we got yesterday with the last specs they had on the alignment, and simply said, "Bring it in, we will check it out thoroughly, and we will replace the two front tires again." In my opinion, if they put up no fight whatsoever in replacing the tires, then they must believe that there is truly some issue with the vehicle. Not sure if this is good or bad, but I guess we'll see. Also, they said while the vehicle is there they need to replace another part that has been RECALLED!! Something about fuel pipes that are eroding due to ethanol in gasoline. So.....if you have an IS, you might want to check this out...........
  4. No seriously, my children call me the "grandma" driver.....I'm a female, a teacher, and my husband laughed when I wanted this car!! I just like the looks of it..... ;)
  5. I need some advice from ANYONE who has heard anything similar about what I am going through with my IS250. I have had problem after problem with this car and I am about to pull my hair out!! The car is an '07 with 27k miles on it. I am currently in need of my THIRD set of tires on the front and am on my second set on the back. Let me first mention that I do not drive this car hard.....never over 70mph and I baby it to the point of ridiculousness. Anyway, we took the car back to the dealership when it had less than 10,000 miles on it because although there was very little wear on the back tires, the front tires were cupped so extremely that the road noise was horrendous and it felt as if the vehicle was out of alignment. Anyway, the lexus dealership argued that the vehicle met specs, and it could not be an alignment issue. They suggested that we contact the tire manufacturer because the tires were probably defective. We argued back and to make a long story short, lexus put two new tires on the front and "fixed" the alignment problem (that they originally said did not exist). We've heard the whole "they are sport performance tires, so don't expect them to last much more than 15,000 miles" but I just took the vehicle by a shop yesterday and once again the front two tires are not worn excessively, but excessively cupped unevenly and need to be replaced. This repair shop checked the alignment and although it read to be within lexus's specs, we were told that it is so close to being out of spec that I will never be able to keep tires on the car because of the camber (not sure if I am explaining this just right). They also told us there is no way to repair this issue by just "aligning" the vehicle. Now I am in the process of contacting Lexus again, but I am afraid that what I'll hear is....the vehicle meets specs, end of story. I am just SICK thinking that my first "luxury" car will be one that will cost me a small fortune in tires and drives worse than our Chevy Pickup that has 200k miles on it!! Not to mention I've had MANY other trips to the shop with this thing.....squeaky dash that had to be removed, rotting trim around windshield, etc. If anyone can give me ANY advice on what to do at this point I would GREATLY appreciate it! Thanks in advance!