I appreciate your honesty. I read the same articles "lextasy suck". It hurts to see it but what can I do? I'm not even aloud to respond to accusations.
Hey Steve,
It should not be any real breaking news to you regarding the many negative comments Lextasy receives about the lack of professionalism when conducting business. Stating that Lextasy has been in business for ten years is about the only amazing aspect of the countless disappointing conversations. Why is there such a lack of communications from Lextasy when an unsuspecting customer inquires about his/her order? It is now common knowledge throughout the Lexus community that phone call inquiries are seldom, if at all returned. Emails don't get replied back to. It's totally shameful!
Without having to defend (online) the unending accusations, answer this if can. What would you do if you were ordering unique car parts online and the company quickly establishes the credit card transaction, but never sends out the part you ordered? Well?! How you feel if you tried to get some honest answers concerning the specific order and there were absolutely none forthcoming? I doubt you would be comforted by the fact that the company in question would reply with a shallow claim of being some ten years in business.
Do you want to truly serve the Lexus community with you business or do you want to go defending the countless dissatisfied claims and the growing history of miserable accusations concerning business negligence?
Advice! Make it right Steve with your customers, and the Lexus community will surely spread the word with a positive message about Lextasy. Until then, unfortunately you'll get what you deliver. ZILCH!