Thank you Smooth and Jondoe...
I got a call yesterday from Lexus asking about how I felt my Service Visit had gone!!!!
I told the Poor Unsuspecting Thing...you have hit the jackpot by calling me...I gave her the Full Monty, every detail, spared none of the disgusted and frustrated emphasis. She "tsked tsked" at everything, added a few "Oh nos" and repeated often how sorry she was. When I was fully vented I asked her who else I could contact to gripe to. She replied "Mr. #$**@@!!", guess what my Fine Friends...he's the Service Manager at the dealership. I said I was SUR-R-R-R-e he knew I was unhappy, who else? How about Lexus Corporate? "I don't know anything about that", she sweetly replied...are you ready for this...."I work for Mr. #$**@!!"
I had been so happy to know Lexus was at least following up with customers after service,felt sure this would get back to Mr.#$**@!!, now I see this dealership is only interested in keeping its dirty laundry a Big Dirty Secret. Anyway, I found an 800 number for Lexus, will give that a try one day soon when I have a few hours to kill, similar, I guess, to when you have to call Microsoft or your computer company.
Jondoe, I had a similar thing happen to me a few years ago...I was hit...really... TWICE by the same driver, a very young girl, trembling and I'm sorrying all over. She was on my right and tried to change lanes without checking, she swiped me, corrected too hard, came back again and hit me in the rear. We both had GEICO, she admitted to the cops it was her fault, she had another scrape on her already scraped, dented 8-9 year old bumper for which she had an estimate of of almost $2000!!! My scrapes amounted to about $400.
Like you, I thought it was going to be a cinch, both covered by the same ins, she admitted in writing to cops she was at fault, yadayadayada.
After speaking to Daddy, she decided she maybe wasn't so much at fault...GEICO went SOLOMAN on me and found us each 50% liable!!
Thanks for listening you guys...
Still looking for an explanantion for my funky fungus..
Jenny Marie