I am currently in arbitration with Lexus to try and get them to buy back my 2004 LX470 with only 16000 miles on it. The vehicle has an extreme amount of rust underneath it which was pointed out to me at a dealer when I took the car in for service. The Lexus crew handling the arbitration is a pretty nasty bunch, especially the Manager of Customer Satisfaction for the NorthEast territory. All he did was accuse me of improperly maintaining the vehicle, telling me that I have been driving it into salt water while towing a boat. I don't even own a boat and the car hasn't even been to the beach. They brought 4 people from Lexus and they claim that the problem is environmental and doesn't qualify for any type of Lexus repair. What does environmental even mean?
Well surprise surprise! If you read the warranty you will see that if the vehicle is exposed to salt, is near railroad tracks, has any chemical sprayed on it, etc. etc, they do not cover rust. I ask what was meant by salt and they said that if you live on the shore by a salty body of water, within a close enough distance to the water, and you have a problem you are NOT COVERED!! That would be the entire West and East coast of this counry as well as the gulf. Of course they don't tell you this or even ask you when you are buying the vehicle. I don't live near the shore but the allegations and accusations were brutal today at the arbitration. Hopefully I will get them to buy it back. The kicker is that I have bought 5 lexus', but they don't care. Additionally I found out recentl that all people at a certain level in Lexus get a new car either every year or every 5 months, as their spouses and depending upon the leve in the company it can be as high as an LS HYBRID! I guess the employees are more important than the customer.
To top it all of the jackass that was the manager drove off in a brand new LS 460 after the meeting.
