John Stanley

Does anybody have feedback about the quality of Lexus dealer service in Ontario? I bought a nearly new GS300 RWD at a Minnesota dealer in July of 2006. I'm in Minnesota often, and have found the service there to be wonderful. However, in my opinion, the service that I've had a two different Ontario Lexus dealers is grumpy and unreliable. Is it just me? Stan

I had good luck with Lexus Customer Satisfaction - 1 800 255 2987.

Yes, I've noticed that problem since the first day I owned the car. Stan Cox

Sorry to be so slow in replying --- I have a 2006 GS300 RWD, equipped with Dunlop Graspics here in Ontario Canada. Using the "Snow Mode" button, I haven't been stuck (yet.) They are also quiet. Stan Cox

:D An update on the bad driver's side headlight. The first Lexus dealer said that it was a bad ballast. Lexus Customer service offered to pay half the cost. But I complained that I had flagged the problem long before the warranty expired, and nobody could find anything wrong. I took it to another dealer, who found that the ballast was OK. It was just a headlight bulb. Lexus replaced it under a good will warranty. Problem solved. Stan

Here in Canada, I found the Dunlop Graspics to work just fine. I mount them on my Lexus rims. Coxey

Is 36psi a bit too much ? The door sticker spec for 30 psi. I will try 33psi to see any improvement in noise and wear. I already replaced front driver side tire with the spare. I really don't know rotate them make any better since all 4 tires have the same inside wear. Its seem like all the wheels are angle out slightly; or they call them cast. The 30 psi is strictly for "The Lexus Ride", you know, cushy and all that. The Lexus service guy once told me 34 is quite common, but sacrifices the ride. The nearby Toyota dealer upped it to 36 and both the service writer and mechanic were quite OK with it. I also run 35 in my Acura with no problems. We're about to put 2,000 highway miles on the Lexus with the 36 psi in there so we'll see how that goes. Anybody else using 36 psi for daily use? Lexus has big problems with tires lasting over 30K miles, have owned many and every one is the same, finally started demanding Mitchlin tires and still get only 50K from them. The tires on the newer ones are the low rolling resistant type and cost $250 per tire pretty sad situation if you ask me. Have owned 10 of these cars and this will be the last one, hope they go broke as they have scammed the buyers long enough. I checked tirerack.com and Goodyear tire is just junk, but Michelin MXV4 S8 is just slight better in reviews. Surprisingly, Yokohama AVID V4S has good review and cost 25% less. Have anybody using this model of Yokahama tire have any comment ? I am getting close to folk up $1k for new set of tire; just want to made the right choice. I had the same problem with Yokohams that were OEM on my 06 GS 300. they wore out on the inside tread at 17K and cupped so that they were extremely noisy. Yoko wouldn't replace them because they said it was Lexus' fault. I replaced them with Bridgestone Serenities. Now have 40 K on them, and they show very little sign of any wear. Very very quiet. Coxey

Hi: I have a 2006 GS 300 with the Nav system and Mark Levinson sound. In my opinion, it's at least as good as the Bose systems that I've had. Coxey

I had the same problem with OEM non-runflat Yokohamas. I replaced them with Bridgestone Serenitys. They are incredibly quiet, and show no signs of wear after 40,000 miles. Coxy

How hard is it to install a new bulb?

I had the same problem last year with my 06' GS 300. At least you get 10 minutes, I had about 10 seconds. Unfortunately you may have to bite the bullet on this one and get an entire new headlight. They are a little cheaper than 1600. The Lexus Dealership told me that they would order and put it in for me for about 1300$, maybe a little less. It's worth it on the money you will spend trying to avoid it. I spent at least 600+ on Ebay buying headlight ballasts and had a mechanic put it in for me, only for the same thing to occur. Lexus has these cars set up so that when it goes bad with the headlight there is no repalacing one part, you have to get a brand new headlight from them. I guess this cuts all of the 3rd party competition out. You can go crazy and get your hopes up looking for alternatives, trust me. Maybe there is one, but you may end up spending more money in the end if you have to end up getting a new light anyway. I hope this advice helps. What's really irritating about this is that I had the problem before the warranty expired. I told the dealer about it, who said that it would be checked as part of the inspection. The result of the check was that they reported verbally that they "could find no problem." The same result came after the next two regular service intervals while the warranty was in effect. Now that it's out of warranty, there is a written report on the 60k check that says the ballast is bad, and the whole unit will have to be replaced. They won't do it on warranty now because of too many miles. Lexus Customer satisfaction has offered to pay 1/2, but will not honor the warranty even though it was checked prior to expiry and they couldn't find anything wrong. Coxy

My driver's side low beam headlight goes out after about 10 minutes. When I leave it off for about 1/2 hour, and turn it back on, it again lights for about 10 minutes. The dealer says the ballast is shot, and wants $1600.00 to replace it. Has anybody else had this problem? Are there any other options? Coxy