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Steve@Lextasy.com

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Posts posted by Steve@Lextasy.com

    Lextasy Parts

    in 01 - 06 Lexus IS300

    Posted

    Beleive me, I am not responding to this thread to add negativity. I have never purchased from Lextasy only because I have heard about so many complaints over the years. Just being honest here.

    I appreciate your honesty. I read the same articles "lextasy suck". It hurts to see it but what can I do? I'm not even aloud to respond to accusations.

    Steve, you're stepping in it without realizing it. If as you state, you're "not allowed (not aloud btw) to respond to accusations", why are you posting here at all? Poor reply and makes you look like you're deliberately avoiding/dismissing readers' concerns.

    My friend, this thread is likely to be a snakepit for you. Be forewarned and if you intend to respond, be prepared. If I had a quality product/service that I believed in, I'd be defending it or at the very least listening to the complaints and reassuring buyers of that product that their complaints will be taken under advisement and thanking them for their imput.

    There's an interactive tv program in my area that deals with viewers comments, which are not always positive, and yet signs off every day with "We value your comments and emails. They not only make our show, they make it better." Words you would be wise to consider.

    I value your comments eatingupblacktop

    Lextasy Parts

    in 01 - 06 Lexus IS300

    Posted

    Beleive me, I am not responding to this thread to add negativity. I have never purchased from Lextasy only because I have heard about so many complaints over the years. Just being honest here.

    I appreciate your honesty. I read the same articles "lextasy suck". It hurts to see it but what can I do? I'm not even aloud to respond to accusations.

    Hey Steve,

    It should not be any real breaking news to you regarding the many negative comments Lextasy receives about the lack of professionalism when conducting business. Stating that Lextasy has been in business for ten years is about the only amazing aspect of the countless disappointing conversations. Why is there such a lack of communications from Lextasy when an unsuspecting customer inquires about his/her order? It is now common knowledge throughout the Lexus community that phone call inquiries are seldom, if at all returned. Emails don't get replied back to. It's totally shameful!

    Without having to defend (online) the unending accusations, answer this if can. What would you do if you were ordering unique car parts online and the company quickly establishes the credit card transaction, but never sends out the part you ordered? Well?! How you feel if you tried to get some honest answers concerning the specific order and there were absolutely none forthcoming? I doubt you would be comforted by the fact that the company in question would reply with a shallow claim of being some ten years in business.

    Do you want to truly serve the Lexus community with you business or do you want to go defending the countless dissatisfied claims and the growing history of miserable accusations concerning business negligence?

    Advice! Make it right Steve with your customers, and the Lexus community will surely spread the word with a positive message about Lextasy. Until then, unfortunately you'll get what you deliver. ZILCH!

    You are 100% right and I have changed our business plan to reflect orders we do not have in stock to immediately refunding the customer with no charge whatsoever unless the customer chooses to keep their order with us which they often do on rarer JDM items we import monthly and sell out immediately.

    Thank you for the positive feedback Frankmusic

    Lextasy Parts

    in 01 - 06 Lexus IS300

    Posted

    WoW well ive owned lexus cars for years (GS) and am looking to get an IS300 as a secondary car and with all the stories im hearing about lextasy im going to stay far far away from this website. I mean why ripp off your customers and treat them like dirt, is it not these same people that made this company possible to even exist in the first place. Its a shame!!!

    Yes the stories are tough but most are not true. It's really a shame that you believe the stories. Give us a shot.

    Lextasy Parts

    in 01 - 06 Lexus IS300

    Posted

    A coupon code for LOC members would be a nice gesture.... :D

    I would love to give out a LOC coupon but we have very little profit, lets say on a set of Chrome Rims and much more profit on a set of LED's. So we can't really generalize a certain discount. What we can do is Group buys and maybe special order items or even create a special Design for you.

    Lextasy Parts

    in 01 - 06 Lexus IS300

    Posted

    Beleive me, I am not responding to this thread to add negativity. I have never purchased from Lextasy only because I have heard about so many complaints over the years. Just being honest here.

    I appreciate your honesty. I read the same articles "lextasy suck". It hurts to see it but what can I do? I'm not even aloud to respond to accusations.

    Lextasy Parts

    in 01 - 06 Lexus IS300

    Posted

    Don't listen to the haters out there. We try our best to make everyone happy but sometimes you just can't make everyone completely happy. Notice anyone who says anything bad about lextasy is just hearsay or else we wouldn't be in business for 10 years :rolleyes:

    I used a thread that referred to alot of the "general" issues with Lextasy. But I could bring up my buying expereince with you and further demonstrate how frustrating it can be to deal with your company.

    Other forums require a "Sponsorship" in which we could pay and raise our prices to incur those additional fees. Despite what you have read on this forum or any other forum or even our own forum http://club.lextasy.com. Rest assured we are a legitimate company providing a quality product in a fast fashion.

    What forums do you sponsor? And are you saying your a price competetive company? 9 weeks to get a shifter knob is a fast fashion? <_<

    Send me an email. sale at lextasy.com. I'll have it sent out asap if it already was sent out and you got it late, I'll see about sending you some free product like LED DRL's or a partial refund?. Sometimes we do run out of stock and also our suppliers run out of stock. We try to keep everything running smoothly but sometimes YES we do run into problems.

    Lextasy Parts

    in 01 - 06 Lexus IS300

    Posted

    Billy Shaft. You are correct on all your observations and yes being a 10 year old company could still mean bad business. On this forum we are able to respond. Other forums require a "Sponsorship" in which we could pay and raise our prices to incur those additional fees. Despite what you have read on this forum or any other forum or even our own forum. Rest assured we are a legitimate company providing a quality product in a fast fashion.

    Lextasy Parts

    in 01 - 06 Lexus IS300

    Posted

    Don't listen to the haters out there. We try our best to make everyone happy but sometimes you just can't make everyone completely happy. Notice anyone who says anything bad about lextasy is just hearsay or else we wouldn't be in business for 10 years :rolleyes:

    Debadging Gs430

    in 93 - 05 Lexus GS300 / GS400 / GS430

    Posted

    You'll want to wait for a really hot day and take dental floss or a fishing line to slide back and forth. Once its started, you can easily take over with your bare hands.

    Same general topic, but I have a somewhat different question.

    I bought my 99 GS used from a dealership, and it has that ugly white dealership logo on the trunk lid, just under the "Lexus" logo. Will the "Goo Be Gone" work on this too?  Any suggestions would help. I'm trying to get it off this weekend.

    Thanks!!!

    Yep, should come off with very little effort. What ever seems to be a little stubborn, take a small sponge soaked a bit with Goo-Gone and hold it there to work for a minute. I've used it on my motorcycles and other vehicles, good stuff.

    Bodykits For 1st And 2nd Gen Gs's...

    in 93 - 05 Lexus GS300 / GS400 / GS430

    Posted

    I have a quick question that I would like to ask anyone about the front grill off the GS that Lex_Chick _GsBGizzle had posted (IMC Kit). I tried to look it up on google but found nothing.

    I would like to know where one would find the chrome or polished grill? I thought that is was a clean grill for the GS, and also I have a friend who has one and he also said that he would like to buy one.

    So, if anyone has any leads to how I can find one for my friend, please let me know.

    Thank you in advance for your help.

    :cheers:

    Revhard191

    Revhard191-

    I am formely lex chich b.....but to much of a name- so I changed it!

    that grill is Netz. They make these grills that rescemble MB. As long as you like it that's cool- but why make your lex look like a MB? :censored:

    I'm probably biased- but i'm sure your aware of other companies available for grill there are a plenty! If your not- i'll be glad to share them with you- cause personally i think this grill is gross!

    P1010721.jpg

    Clear here to purchase the benz grille

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