I appreciate your honesty. I read the same articles "lextasy suck". It hurts to see it but what can I do? I'm not even aloud to respond to accusations.
Steve, you're stepping in it without realizing it. If as you state, you're "not allowed (not aloud btw) to respond to accusations", why are you posting here at all? Poor reply and makes you look like you're deliberately avoiding/dismissing readers' concerns.
My friend, this thread is likely to be a snakepit for you. Be forewarned and if you intend to respond, be prepared. If I had a quality product/service that I believed in, I'd be defending it or at the very least listening to the complaints and reassuring buyers of that product that their complaints will be taken under advisement and thanking them for their imput.
There's an interactive tv program in my area that deals with viewers comments, which are not always positive, and yet signs off every day with "We value your comments and emails. They not only make our show, they make it better." Words you would be wise to consider.
I value your comments eatingupblacktop