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cmuskat

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  • Lexus Model
    RX300

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  1. As an update... My Lexus Dealer, through some assistance from Lexus Customer Service has agreed to perform the engine replacement without requiring the $900.00 4-year maintainence. Additionally, the service rep at the dealer told me that they're replacing about two engines per week. This is a large Chicago-area dealer so I'd assume from this information that a lot of people are going through this issue with their RX300's. All in all I've been satisfied with the response from Lexus and my dealer. Thanks for your input and information!
  2. Replying to the question about the $900.00 "insurance"... My Lexus dealer told me that I had to grant them approval to perform the scheduled 4-year maintenance work (@ $900.00) in order for them to agree to replace the engine. I have since talked with Lexus Customer Service who told me that each dealer handles these issues on a case-by-case basis. However, Lexus said they would contact the dealer and discuss the issue. I asked that the engine be replaced without requiring the $900.00 scheduled service. I'll report back when I learn the outcome of this request....
  3. I have a 2000 RX300 with 78K miles. A light came on (light 14 in the instrument cluster: malfunction indicator lamp). Brought car to Lexus dealer and was told we needed new engine. With proof of at least one oil change per year since ownership, Lexus has offered to replace engine with our purchase of the 4-year maintenance package (about $900.00). I read some background on this in Automotive News (autonews.com, Feb 8, 2002) and apparently there is a sludge issue with Toyota 6-cyl engines used in the Previa and RX. I feel that Lexus is making a good offer: basically they'll replace the engine in exchange for the $900.00 4-yr. service. What is your experinece with this problem?
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