I think your experience is horrible but at the same time not true for the majority of Lexus dealerships. I just bought my used '06 IS250 and I couldn't be happier with the experience. Although I felt a little bit rushed (because the sale happened on the last day of the last month of the first quarter) the quality of service I have received has been top notch. I am very particular about my new car and I think within a week of rolling off the lot with my IS250 I have been back to the dealership 3 times for small adjustments such as the tint getting scratched etc, which they promptly replaced the tint on all 4 windows, and when I went back to say the car was pulling a little bit to the right they realigned the car and put two new tires on the front. I would highly recommend going to a different Lexus dealership and explaining the trouble you are having. Lexus is known not only for their quality but also notorious for their customer service. One bad dealership definately does not generalize all dealerships. I would definately take the issue up with the general manager of the dealership and corporate offices though.