A suggestion if I may. To legitimize your post as an authentic initiative from Lexus, why not devulge the name of your dealership. I would also suggest posting an email address or perhaps even creating a forum where readers could voice their suggestions and concerns directly to you and allow you to get to the heart of their issues without having to filter through postings to find the ones that are addressed to you specifically. Not only would your post gain credibility, but due credit as well for your desire to:
Here's one. I had an occaision to discuss cleaning the rack solenoid on my LS with a Lexus service advisor who said they don't do that service, instead they replace the rack. I would suggest that if the Greening of Lexus/Toyota with the advent of the LSh, RXh, GSh, Prius and the like is genuine, then recycling, rebuilding, renewing, and cleaning, should be operative protocols rather than the standard and definitely "Ungreen" remove and replace.
Here is a thread that might interest you at: http://us.lexusownersclub.com/forums/index...showtopic=48232 where I describe experiences I had at a couple of dealerships that indeed impressed me.
I'm sure if you structure this venture with commitment and authentic concern for your clients (such as identifiying the dealer as described above) you will gain the trust and co-operation of members of this and other forums to:
. Good luck!
WOW. You are quite good at this posting stuff ! I admit this is my first go at it so thank you for all of your help in this. I have edited my post complete with my email address etc. at Lexus of Naperville so I can be contacted there as well. I appreciate the thread that you sent. Although I had no idea what a thread was to begin with ! Its always good to learn something new. We certainly want ideas for all aspects of your experience, from the moment you walk in the door, what you want to see, what you want to feel, how you want to be treated, how to improve your overall experience, from the sales process, to having your vehicle services, what you want to see in the people that work in the dealership, what you want your waiting time in the service area to be like, what ameneties you want to have, what you want to make your experience absolutely amazing. We want raving fans here, people who love to come here, people who love us, people we love back, this is a really really tough job and we want to gain as much feedback as we can as to what YOU all want. It is important to us. This is a project to raise the bar yet again for Lexus dealerships. Other dealerships/manufacturers now offer what we do, so it is our task to set an even higher standard of customer service. Not just because others are offering what we do but because we want to keep Lexus the best of the best, because we know that is what our customers want. This is a great way to use your imagination, to think of whats not ever been done before ! Thank you for helping us !