several service visits in general.
If you go to Lexus of Norwood, ask for one of two service advisors, Brandi or Ronni. Both very intelligent and adept women. Both of their service teams are top notch.
steviej
although I have never been to Watertown for service, I would second the recommendation for Norwood (now officially called Herb Chambers Lexus, and located now in Sharon, technically NOT in Norwood anymore but really close).
They are very professional and top notch. And I would agree that Ronni is very helpful as service advisor. However, service is NOT inexpensive here. But, the amenities are great - excellent computer work area, great widescreen TV in lounge, full time espresso bar and pastries, and nice playroom. But you pay for all of this indirectly. FOr me, it is well worth it though.
Boston SNowboarder