Had an ES300 for one year and 15,000 miles which came with Toyo tires. We complained about the tire noise and ride every time the car has gone in for regular maintenance (1K, 5K, 10K and 15K miles). From the beginning we were told there had been complaints about these tires but there was nothing the dealer or Lexus could (or would) do.
At 15K miles, the dealer said the tires are cupped and need to be replaced. There was no offer of help at first. Only after we told them we would have them replaced somewhere other than the dealer were we told that Lexus admits the Toyos they put on the 2003 ES300 were the wrong (high performance) tires for the car and they offered to pay for two replacement tires.
The bottom line is we paid dealer retail for two tires (while Lexus paid internal prices) and balance and alignment. Has anyone else had these problems? Certainly leaves a bad taste in my mouth about Lexus.
