It must all be tied in who you get on the phone with the customer satisfaction people. I called my local dealer and they laughed, saying my '94 LS400 was well out of warranty (the 8year thing). I then called the Lexus customer satisfaction line, they had someone call me back the next day, but they were no help at all. They told me that they would call the dealer, but I would have to pay for the work and parts. I asked what would happen if I was in an accident and severely injured due to the problem with the driver's belt, and they just told me that they could not do it without me paying for it. What gives?