Malvern, PA is a suburb of Philadelphia. I have 2 dealerships nearby, each about 30 minutes drive away from my home. The dealership I bought my RX 400h is Wilkie Lexus. The other is Lexus of Chester Springs. The Chester Springs dealership is new. I think they opened about a year ago. Wilkie has been around for a while.
The service perks look great. I had the car in for service for the wipers about 3 weeks ago. They worked me in the same day if I was willing to wait or drop-off the car, but said they could not reproduce the problem with the wipers and didn't fix anything. All together, they spent less than an hour on it from the time I dropped it off to the keys back in my hand; which included a car wash and vacuuming. The car was only a week old and did not need a cleaning. Unfortunately, my previously clean windshield, windows, and sunroof were returned streaked and with soap bubbles on the sunroof. Needless to elaborate further - it was a disappointing experience all around. I thought more effort should have been made to diagnose the problem and was surprised by the 3-week wait for the courtesy car.
I'm thinking they might be more successful than planned in sales and need to scale-up the service operation.