BigBadWolf

I bought a certified preowned 2007 Lexus ES350 in august of 2008. I upgraded from Honda's. I love the car. But while on vacation in Virginia I experienced high speed light braking vibrations and noise while backing up. So I went to the Lexus dealer in Richmond, Virginia to have the car looked at because of the potential safety issues. They looked at it and said I needed the rear rotors turned. The car at that time had 35000 mile on it. They also said the pads were badly worn on the rear. They said it would not be covered under warranty. So I paid $200.00 to turn the rotors. This was in July 2008. They obviously were knowledgeable about the problem, but have no intention of fixing the problem as per TSIB No. BR002-07. The car now has 48000 miles on it and while researching the problem so I can fix it I find there has been a TSIB on the problem since November 6, 2007, and the problem should have been fixed under warranty at no cost. I have spent another $100.00 to replace the rear brake pads now. This is the second time I have had a service issue and the dealer has decided to mislead me and play ignorant on the issue. How should I know about this car I depend on their honesty and integrity, but looks like these high browed Lexus dealers have none. I am just another Lexus sucker to be taken for a dollar ride as far as possible!!!!!! Lexus dealers must be Democrats - Screw every customer they can get away with. To bad Lexus has such an attitude, I think this is a great car and I love driving it. If this car is as trouble free as the honda's I have owned since 1992 I will be very pleased. sincerly, C J Fertitta Hope the other ES350 owners have better experiences

Hello I just bought our Lexus ES 350 used six months ago, and it has 26000 miles on it. We love it so far. On smooth roads I have noticed that as I start up and increase speed that a low frequency roar noise like a bearing sound. The sound does not change with engine speed or trans shifting or road surface. It is a constant sound with speed. It sounds just like a bad bearing I have heard in the past. It is a very low freq at low speeds but as the car speed up the freq turns slightly higher. The tires are the factory tires that come with the car - TOYO tires. Have not had a chance to take it to a dealer since I live 100 miles from the nearest dealer. Just thought you guys might have some experience on this so I can inform the dealer. Noise's are so hard to deal with. We are a old honda family and are hoping the lexus will be just as great of a experience. Thanks for your Help. C J