Beware of this dealer. I brought my rx300 in for repair. It seemed that at a traffic light the car started to
shake and the check engine light whent on. I made my to the side of the road to find nothing obviously
wrong so I made my way home to find the car wouldnt shift inot overdrive. I told the service associate
all of this. They checked my car and reported to me the computer showed 4 codes. 3 bad coils and a bad
transmission. They gave me a few options of repairing the car. One option was to do all the work for a total
of $5,900, and since I was spending so much money they would replace the broken marker lights that
were out around the car. I said to the SA how is this possible? How could my car even run with 3 out of 6 cylindars
are not fireing? I also reminded him that I dont beleive in coincidence that my transmission would go bad at
the exact time 3 coils fail and I would have to really think hard before spending that kind of money on a 1999
car with 134,000 miles. I picked up the car in the same condition as I brought it in and drove over to a
local mechanic after checking the LOC web site for possible causes. The local mechanic found only 1 code
for a bad coil. He replaced the coil the check engine light whent out and the car shifts just fine. I called the dealer
and spoke to the SA, He NEVER denied telling me the repair was 5,900, I asked for my money back. They
charged me 2 hours of diagnostic labor. The service manager was out untill monday. I called back to speak to him.
His response was that our technician says only 1 code was found for a bad coil. How do you justify 2 hours of labor
for 1 bad coil to diagnose, and how is the diagnosis different today? Where did I get the prices from? If all that was
wrong was 1 bad coil why would I take the car away without it being fixed by lexus? I told him I want all my money
back. He agrred I was overcharged and agreed to give back half. I called Lexus corporate. Asked them how I
could get 2 diagnosis that are so vastly different and I want my money back. They investigated and said
because you had the car fixed ba a non lexus certified mechanic they would side with the dealer. I asked
how the manufacturer can justify their representative telling a customer a repair was 5,900 and it really was 250.
My only recourse now is to complain to consumer affairs and tell all my friends to never buy a toyota or lexus
since the dealer is more inportant than the customer. DO NOT USE THIS DEALER UNLESS YOU HAVE MONEY
TO THROW AWAY.