I live over 100 miles to the nearest Lexus Dealership. I purchased my GX 460 knowing there was a great distance between home and servicing the vehicle. After all, it is a Lexus and as I have experienced in the past, rarely has anything gone wrong.
I too use my local in town, Toyota dealership to service my Lexus. I also have a 2012 Toyota FJ Cruiser and have owned several Toyotas purchased from the local dealership with much success. They are very dependable, Also, they provide curteous personal attention to all my needs. If the service is a normal scheduled service as outlined in the maintenance manual I find Toyota is capable in handling it.
I basically alternate between services and whenever I know I am going to be in the neighborhood of the Lexus dealership and a service is to be scheduled, I do have it done there.
This Monday I am having the oil changed at the Toyota dealership. In another 2,000 miles, there is a regular maintenance service due and I will take the GX to the Lexus dealer.
None of this is a secret and I do not receive any negative comments, or encouragement to do anything else. Afterall, what can one expect if one must drive 2 hours to have a service for their vehicle.
Also, I did consider purchasing a Range Rover when I purchased the GX 460. Even with the dealerships practically next door to each other and over 100 miles away, and the Range Rover was about $5,000 less. However, having a local Toyota dealeship available for servicing the Lexus was a deciding factor. Otherwise, I would have been held hostage to having to trek the 100 miles every time I would have to service the Range Rover and think of the effort if the vehicle were to have a problem that prevented it being driven to the dealership for that service.
I am not sorry in the least in deciding to purchase the GX 460 and I am very happy with the attention I receive by my local Toyota dealer in servicing it.
Although, the 2011 GX 460 does have some features I do not like in comparison to the GX 470 that I traded in for it which is another story in itself.