VincentD

Thanks for the reply. I hope to achieve the same mileage with a new ES350 as with my current 2007 ES350.

Hi all - anybody have any idea as to why Lexus "dropped" the mpg to 19/27 from 21/30 on the ES-350's (08,09,10)? I have had two Lexus modules (03 - ES300 and 07 - ES350) both of which listed 21/30 mpg. The average for me is 24/25 combined. Excellent efficiency for a 272HP engine. Any insight would be appreciated as I'm back in the market for the 2010 year and would very much like to stick with the Lexus brand (ES series).

I'm having troble adding an attachment (zip file) of the chip damage pics. These are the same ones that I sent to corporate. As I tried to say when first attaching the pics., this is the second new Lexus that I purchased. My previous dealer had no issues when picking up my vehicle (approx. half hour away). Needless to say, I'll never take advantage of this option from any dealer in the future. I guess I only have myself to blame and will try and learn from this experience. Thanks for the insight and opinion. If I lived in Ohio, you'd be getting a call after the first of the year when my wife plans on upgrading her SUV (considering an RX). You are most likely what Lexus expects from their dealerships. I share the same philosophy as you with respect to customer service (I own a software company based in Albany, NY). I should follow your advice and continue to pursue both managers, but to be honest, it's not worth my time. I plan on getting a local body shop to simply touch up the chips at this point. As I said in a previous post....live and learn. There won't be a next time regarding this type of issue.

Thanks for the advise...but....the dealer is not responding to my phone inquires, and consideing that they are approx. an hour away, I don't feel like just stopping by. I agree with you with respect to $9/hr porters. In this case, the porter was a service tech. (approx. 50 yrs old) that seemed like a person who would respect someone else's property. Live and learn. Any ideas as to the best way to "touch up" the chip marks will greatly be appreciated.

I had my ES-350 "picked-up" for it's first service interval by a Springfield Mass. dealer. Upon returning the vehicle, I notice nearly a dozen "chip marks" concentrated on the front hood and side. I called to inquire what the heck happen? The "assitant" service manager told me that the service manger would call me the next day. He did not. I contacted Lexus corporate who did contact the service manager. Even after Lexus corporate's contact, the service manger never returned my call. I realize that I can't prove that the damage was done by the dealer's driver (who I feel took little care in how the vehicle was driven) but the dealer could have at least contacted me. Upshoot - beward when asked if you'd like your vehcile picked-up for service - it anything happens - the dealer and Lexus corporate with avoid any responsibility (as they did in my case). I'm now faced with having to live with the chip marks, or have the entire front end repainted.....on my nickle. You would think that after spending this kind of money, someone would have at least offered to send me "touch up paint"........ BMW here I come!