Not well said, IMO. Again, my OP wasn't asking about dealers vs. independents. If you are saying the dealer 'lied' about how much was left on the pads,to make additional commissions, you are naive about risk and rewards. Do you really believe all Lexus owners are that dumb to just say 'yes' to whatever the dealer recommends for repairs? Are you suggesting that when the car was in for service and the service adviser called with the brake recommendation, I should have told him to wait until I could return (in the loaner car) to actually do a check on the MM's? Yes, I have confidence in this dealer. Please read all of my comments. BTW.. this is the same dealer that recommended replacing the timing belt on a minor service visit in 2010. But, he said lets take a look at it together to make that decision. It didn't need replacement. Yes, he gave up his commission on that transaction. But, the dealers who are doing well value relationships before transactions. BTW.. please let me know where this Lexus dealer is that will do a $89. minor service. Thank you.