Hi and thanks for this info. We have the same problem and opening the console trick was as most people found is to slide the lid forward.
You mention it was a bit tricky getting the inner box out, any clues? I am an old b.... with arthritic fingers so have to think about what I tackle, too many years working with my hands!
This is our third LS430 and should NEVER have gone away experimenting with Jeep and Volvo.