My email is turbo_x22@yahoo.com for batgirl and any others that want to contact me. Just make sure you put something I would recognize as the subject line, its a very old email address and I get a lot of spam. I will try to help you in any way I can. will have to find all my documents to help refresh my memory.. they will ONLY help you if you are a returning customer and bring it to them???? That right there sounds pretty F'ed up if you ask me!!!! Well I will start briefly tonight with a few pointers because I have to get up early tomorrow and didnt want to leave you hanging. Start writing a journal with dates, doesnt have to be in order YET, but just as you recall things write them down. Situations, dates, any receipts or paperwork you have, obviously the more the better. I am sure you know if you go to lexus.com and join, putting your VIN # in pulls up every service and mileage, info, stuff like that. Research, research, research! If Lexus told you that, communicate through email so all is documented. Something that quickly comes to mind is emailing them and saying, why do you only help people(what they told you) etc etc. Scan the internet for others having the issue. Read their stories, see what they were told. The more you recall write it down. Names, dates, times, anything and everything. A body shop or even another non lexus dealer. basically a person who knows paint WILL put it down on paper if you act like a customer, maybe say you have a warranty that covers it9of course you forgot it) if it isnt from neglected paint and is due to bad paint, primer etc. also start looking into that, what different types of damage such as bad primer will look like after several years. I am calling it a night. I hope you get a idea of what I am saying. Or if you just want the short version, I can tell it to you that way too, called GM, made a complaint, they offered nothing that satisfied me. Met with the area Rep, same thing, filed with the BBB and asked for arbutration, won,won, never bought another Pontiac! LOL! Ok, im getting slap happy. I have no problem giving you advice. oh! my name is Jay