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Ok so I am now totally confused. I have a lexus drivers account. I have the lexus inform app on my phone and registered. I have accounts with Pandora and open table. Both are linked to my enform account. Here is the problem. When I try to open the apps thru my navigation, I get a message that an update is available. When I click to update, it only goes to 18 per cent and then tells me that update failed and to try again. No matter what I try to do to update, nothing works. This prevents me from accessing the apps. Today I went to lexus dealership. Tech came out and I showed him the problem. He said it won't update since I don't have a paid subscription. I just bought car - 2014 estate pre certified. Everything I read tells me inform apps are free. So, do I need to pay to get this to work or is it free and I have a definite problem with download?

Ok - tried everything again. Paul - it was loaded on the car. Don't think it had a previous owner - loaner car. I signed up for the account with VIN#. Nothing works.

Thanks. Will try both.

Just purchased 2014 es350.Have the enform suite. Set it up with no problems. One week later - click on apps and it tells me I need an update. Click ok to update. Cannot do it. Best I can get is 18% updated and then I get "unable to update". Call 3 different Techs at dealerships - called 1-800 number. All have different answers. Been told it wont update through android (galaxy 5), told to go to area near cell tower to get best reception and told to have the techs manually download through navigation (tech had no clue on this one). Nothing works.Any ideas??? or help on this????. Thanks