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NSAC1534

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  • First Name
    Rhiannon

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  • Lexus Model
    LS460 L
  • Lexus Year
    2015
  • Location
    California (CA)

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  1. I bought a 2015 Lexus LS 460L and once I drove the car off the lot the customer service and the dealership did not honor a single thing that was promised. I ordered the upgraded F sport wheels and paid for it when I bought the vehicle. The dealership said they would call me once the wheels came in so I followed up a week later and they said the wheels were not in so I followed up the following week and they said they made a mistake and ordered the wrong wheels. So I waited another week and then decided to call the parts department to make sure they ordered the correct wheels. Guess what once again they ordered the wrong wheels. They ordered the same wheels that were on my car except dipped with black chrome@ I told them once again they were the wrong wheels. I finally called the general manager Christian Simon and his response was no help and truly just had the attitude as oh well can't really do anything about it now. So my husband and I accepted we were duped by these scumbags at the dealership. So my husband called and agreed to put the wheels on that they ordered to find out the earliest appointment that we could get in was June 22 almost 2 months after the car was purchased. So they were adding fuel to the fire. So we ended up getting the car in at 7:30 A.M the next day. My husband pick the car up and he hated the wheels on the car so he asked who to talk to to get the stocks put back on the car. He ended up talking to Rick the acting manager because Christian Simon was on vacation. My husband was looking for some advice from the manager of what to do about getting the stocks wheels put back on the car. Within the conversation with Rick he was threatened to meet him after he got off work at 8:00 to fight!!! The cops were called and my husband was kicked out the dealership!!! I can't believe the customer service and the bait in switch that is going on at the dealership!!! it truly is sad!!!
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