dsyoung

It made no sense to me but after three visits to dealership and at least a dozen phone calls I gave up. I also own a 2002 BMW Z3 and my wife has a brand new Mini Cooper S convertible and the heated sport seats on both of those cars get very hot. The Mini seats are hot long before the heater. We are talking about heated seats not an engine or transmission.....heated seats should get hot enough to feel by definition. i am just happy my high performance radio is loud enough to hear:)

Sorry but no. I pushed until I got meeting with regional parts and service manager from Lexus. Basically he told me that the F-sport was a high performance vehicle with sport seats and that I shouldn't expect them to heat up enough to feel. My seats met design intent and they weren't going to do anything. when my lease is done I will never get another Lexus. A heated seat that never gets hot enough to feel is pointless.

Latest....after a week of daily calls, the call center set up a meeting with the Lexus Regional parts and Service rep next week. Dealer service manager insists my seats work fine - but still refuses to tell me what the specification says for the low, medium and high settings. If I knew the target values, I could get them measured independently. My theory....I wrote a bad review of the dealer on DealerRater.com back in August. This may be retaliation for that bad review. Just a hunch.

I was actually told by the service manager "the F-sport has high performance seats and they don't behave like an SUV seats" My thoughts - maybe they should feel differently in the bolster area, be smaller perhaps......but that has nothing to do with whether or not the seats get warm when you push the button. After a week of calls to the complaint line, I am supposed to get a call back from a manager today at 1pm Eastern. We will see what the plan is. Thanks for the information and replies

I have an IS 250 F-Sport with Heated seats. There are 3 settings - low, medium and high. I can not feel warmth under any setting. Dealer says seats are working to specification - but if I can't feel any warmth, I don't believe them. I have owned Lincolns, Cadillacs, BMWs and have never had an issue where the heated seat wasn't physically warm to the touch - particularly under the high setting. What does the specification say? What should be the temperature output on Low? Medium? and High? I have called several times and can't get any answers. My loaner RX had operational seats that warmed up within 2 miles of dealer. Yet, I have had my seats on for hours and feel absolutely no heat.