One of the Toyota dealers in our area is owned by the same person who owns the Lexus dealer. That particular Toyota dealer refuses to do ANY service work to a Lexus. I purchased a shop service manual for a Toyota Highlander because they are basically the same vehicle as the RX300. The " OFFICIAL " Lexus manuals are only available from the Lexus dealer; 2 volumes at a cost of $100.00 each. I recently had the rear main oil seal replaced on my wife's 2000 RX300. It was replaced under the Certified Warranty but the service director said it usually costs about $800.00-$1000.00 for a customer-pay repair. [ Quote---- Very rarely happens ] I called a Toyota dealer and got an estimate for the same job on a Highlander and the cost was about HALF as much. It seems a rip-off to charge twice as much for the SAME job using the SAME parts. The Lexus dealer wanted $450.00 to replace all of the brake pads on the 2000 RX300, not including machining the rotors. I purchased a premium set of pads from an import parts house [ $60.00 ] and did the job in about 2 hours. As for the dealer costs for 30,000, 60,000, and 90,000 mile services, they're either crazy or they think the owners are stupid! OK, you caught me, I'm a retired GM technician. BUT I've worked on too much GM crap to own one!