Charly

I've learned, no matter how upset you may be with one Lexus Service department, go to another. Do NOT take your vehicle to a 'Tom Tom' service, such as: Jiffy Lube ... find a Lexus Srvc department you like, get to know your Service manager, negotiate ALL prices! .. he may have to talk to his bosses boss, but get it done! You already paid for the damn car ... right? :) Good luck! ~Charly

Today, I went up a slight incline to get on the highway, but decided it was better to back up and go to the nearest intersection. As I backed the car up, it started jerking like "Thump-thump-thump". Then the whole spill of VSC lights came on ... all three, plus the light picture. Where am I going with this? I just took the SUV in July 2nd weekend, when I was prepared to leave from San Antonio, Texas to S.Carolina. We had already paid almost $5,000 for the 90k maintenance, July 2011. All the hoopla's Lexus offers at their Service department while you enjoy some peanut M&M's and a sloppy starbucks coffee. Then we just paid: $3,800 in July 2012 when the VSC lights came on and they told us we had to replace the "Valves AND the Pump" .. with labor, was $3,800. So, it's Saturday, September 1st and the damn VSC lights came on again as I was backing up to enter the intersection. FFS! I just paid 4k to have the damn parts replaced. This is a 2005 SUV, (Paid for, lol) and I've put about another 12k worth of upkeep in the damn thing. So, it's Labor day weekend and I call and EVERYTHING is closed till Tuesday, 4 September and they aren't taking any appointments. I a mom with two little kids and I don't want to be stranded anywhere .. there goes the weekend! If Lexus was open, I could at least get a last minute Toyota, some M&M peanuts and a sloppy starbucks, while they did their little 'unplug the battery' and charge her $900 for it! What's next? ~Charly Mom in TX :)