Disconnected one of the struts, and it did slam back down with a lot of force. Luckily, I got my fingers out of the way. However, still can't open more than a 8 or 10 inches, and I don't think disconnecting the other strut will help. I think whatever causes the hatch to open and close is jammed or stuck some how, and not releasing.
Any further ideas?
Thank you,
Paul