Read the "free" rental agreement carefully. Lexus touts their no-cost loaner car as a real bonus for Lexus service customers, but you are personally responsible for any damage to the car while in your possession, even if the damage is caused by another driver/person. I was involved in a minor traffic accident caused by another driver making an unsafe lane change. The Lexus claims people (a company independent of Lexus) and I both believe the other driver to be at fault, but not surprisingly the other driver's insurance company denied liability. That's their job: Deny liability.
The Lexus claims adjuster applied no pressure to collect and just bounced it back to me. So much easier. I understand all of this. It's business, although I don't understand why Lexus bothers hiring a claims adjuster when the automatic bounce-back would seem to be so simple and quick. I must now either hire a lawyer or make a claim against my insurance, and either option will cost me money. Through no fault of my own, I will pay to repair a car that isn't mine for damage I didn't cause.
I've decided that since my car is out of warranty, I'll be using an independent Lexus mechanic within walking distance of my house for future service needs and may not buy another Lexus.
How ironic that this dealer will also lose money through no fault of their own.
