MarksRX330

Hi LisaZee - never got an alert that you sent me a reply, maybe you've got it sorted by now. Just in case, Tustin Lexus was the dealer that took care of it all. Ask for the Service Manager and work it from there. Good luck!

UPDATE # 2 (see my earlier post) Excuse me while I pick my jaw up off the floor! I had to post immediately as I just got a call back from the Lexus Nat'l office. They spoke to my local dealer and are offering a "one time courtesy" and picking up the entire cost of fixing this issue! (Now before the naysayers start up with the "well, they outta" and "serves them right" talk - listen, sh...tuff happens, tires go flat, birds !Removed! on your freshly-washed ride, and trim pieces.. well, vanish? This RX is 6 years old now and they're covering a non-warranteed repair - damn, freakin' impressive!) So - you can work the system if you just try - no guarantees and "Windshield City" was right - they might and DID step up to please a current & future customer! Your turn to work it for yourselves, my Lexus Brothers & Sisters: - - - - Passing along the National Lexus phone # here: 800-25-LEXUS (800-255-3987), call them then press, "2" for general inquiries, then wait for customer service person, explain your situation, they'll ask & need VIN #, mileage, dealership you checked pricing with to document your case. The folks at Lexus National said there isn't a trim replacement option, only a window replacement (blame the original engineers). Lexus will assign a specialist to look into what they can do with your local dealer. The more they hear from us, the more they might do something better - using "squeeky wheel theory" here folks - let 'em hear your voices! BTW, part # for LH is: 62720-48230, RH is 62710-48170 (these are for the color dark gray) - - - - Think they'll let me have an IS-F as a courtesy car?! :whistles:

Well, add me as another member of the "WTF-happened-to-my-triangular-trim-Club?!" (... wow, did that come out wrong!) you all know what I mean. Anyway, I will be contacting the local dealer(s), too, it seems like Lexus should have enough of these issues to at least listen. Hate to see my RX with anything missing; just looks tacky. Have any of you tried the local Pick-a-Part for this piece? If so, any pricing you got? Also, how about adhesive ideas to save the other side that hasn't went missing? Love my Lexus! :P UPDATE (Jan 24, 2011): Called a few dealers here in Orange County, CA... best solution & price they could offer was $180 for part + $180 labor = $360 (@ Tustin Lexus). I am passing along the National Lexus phone # here: 800-25-LEXUS (800-255-3987), call them then press, "2" for general inquiries, then wait for customer service person, explain your situation, they'll ask & need VIN #, mileage, dealership you checked pricing with to document your case. The folks at Lexus National said there isn't a trim replacement option, only a window replacement (blame the original engineers). Lexus will assign a specialist to look into what they can do with your local dealer. The more they hear from us, the more they might do something better - using "squeeky wheel theory" here folks - let 'em hear your voices! BTW, part # for LH is: 62720-48230, RH is 62710-48170 (these are for the color dark gray) Best of luck my Lexus brothers & sisters!

TMLNICK - had to re-up my subscription here just to say thanks for this easy to follow post with pics. This is perfect as my car is the 2005 RX330! Going to probably pick-up that trim tool at a local AutoZone or WalMart. This is to say thanks those of us who get too busy to do so - THANKS! Much appreciated -Mark