Hello everyone! I bought an 07 ES350 in Jan. 10. Warranty to 100,000 miles. I bought it with 37,859 miles on it. I started hearing this thumping sound when I applied the brakes, coming from the front right side.
My husband told me it was the pads pressing against the caliper and it was fine. I let it go until I couldn't any longer. #1 - Took it to the dealer and of course they couldn't hear it. #2 - After a month or so, took it back. They did hear it and tighten the brakes and whatever else. Drove it for a while, it started again. #3 - April - The shop manager rode with me and told me it definitely was not suppose to make the noise/sound. They kept it 2-3 days they called corporate and they Replaced the Fitting Kit. #4 August - It started again. My husband was driving it and said there is no way the brakes should be doing this. Now the Service Manager is telling us it's a Floating Caliper and the pads are on @ an angle and it is suppose to make this sound, they are only moving into place when brakes are applied. He rode with us and the sound I was hearing was the same sound he heard. He repeated over and over that there is nothing wrong with the brakes and "he wouldn't let me drive off the lot if it was", alrighty then. Also, he drove another 07 and it was doing the same thing.
My invoice states "Test drove vehicle and can hear pads shifting in caliper bracket, this condition is normal. Verified with another 07 ES350. Has SVC Manager test drive and he agrees with this. Operating within factory specs". OK, OK, OK, What is going on cause it has continued to make the sound. Does anyone know for sure if this is suppose to happen. AND NO, I didn't drive another 07, maybe we need to go do that. I haven't spoken with the Shop Manager either, maybe I need to call him. I sometimes wish I had bought another vehicle. It just doesn't seem right. Thanks for any help you can give.
