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Daybreaq

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  • Lexus Model
    IS 250C

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  1. Update on my car: I finally got it back today! Apparently the issue was just some glitch with the indicator light this time. They held the car this long to test drive it to make sure there were no other issues. I must admit I was frustrated when I posted before. I must also admit I'm a shallow, emotional driver and when I saw my car all clean, shiny and beautiful, I kinda fell in love with it again. (Lexus service does know what it is doing with those free car washes. There is an emotional/psychological factor there!) Seriously, the esthetics of the Lexus ISC just appeal to me more than the BMW 3 series convertible or the Infiniti hard top convertible which is one of the reasons I chose the car in the first place. The other main reason is that I genuinely did have a great 15 year history as a Toyota owner. I figure that's still worth a little more patience on my part. I probably would have had more patience with these issues I've had with the car in the first place if not for all the bad press the company has been getting. Either way, no issue with the car has actually cost me any additional money so it is a wait and see on how the car performs in the long run.
  2. Ok, update on my car ... such as it is. I waited until 1:00pm today and no call from Lexus so I called them to find out if there is any news about my car. The receptionist told me my advisor was currently with a customer and he would call me back. I confirmed she had my correct cell phone number. Let me explain something before I continue, I live near downtown Miami but I work in Kendall, a sprawling suburban area about a thirty minute drive south of where I live. The Lexus dealership is also in Kendall about 10-15 minutes drive (all this is largely dependent on traffic which can be quite heavy certain times of the day.) I don't normally work on Fridays but I happened to need to be in Kendall anyway this morning. After I finished what I needed to do, I hung around until deciding to call Lexus because I didn't want to drive all the way home only to be called to come pick up my car. Anyway I waited an hour and upon never receiving a call, I called back. I quickly explained to the receptionist I only wanted to know if my car would be ready for pick up so I wouldn't be driving home and them immediately having to drive back to Kendall. She put me on hold for a bit and then came back and told me my car would not be ready any time today. So that's the update. I don't know what's up with my car because no one at Lexus had any time all day to even call me on the phone for two minutes. They apparently are understaffed or have too many brand new cars that need repairs or both. Like I wrote in my last post ... feels like a sinking ship!
  3. Bob, Having driven Toyota brand cars for 16 years now, I'm quite a bit sad to suggest that maybe you should consider a BMW convertible hardtop. I'm beginning to wish I had. I was one of the first people to buy an IS 250 C June 1009 and I LOVED the car for 11 months. Then last May an indicator light comes on as I am driving home from work one evening an indicator light comes on to check the engine. I immediately diverted to Lexus service. Once there, one of the advisors checked out the car with I think was a portable machine that reads the car's computer diagnostic system. (Sorry, I don't have much tech knowledge here.) After a while, he asks me how the car was driving and I responded that I hadn't noticed any problems just the indicator light. He told me he was going to turn off the light and to come back if it came on again. About halfway into my drive home, I started having signs of transmission failure: lurching at times, delay in acceleration, then not getting above 3rd gear (the display has a setting that indicates what gear the automatic transmission is at.) So, I turned the car around and went back to Lexus. The advisor took the car for a drive and agreed there was a transmission problem. I got a free loaner for a week and Lexus replaced the transmission under warrantee. Thing is, today on the way to work the same indicator light came on! After work, I took the car to Lexus. I was told there was "only one advisor for the night shift" so it took a little bit of time before I was asked what problem I was having. Again I was asked if I had any problems with the car's performance and I responded not at the moment but last time it happened the transmission died soon after and he responded "Yeah, I remember." (There aren't many ISCs on the road and my car is bright blue so I think my car is probably fairly memorable.) After about an hour, he came out and said "I'm going to get you a loaner. I'm swamped tonight and I don't want to blow you off and have the same problem driving home as last time." So here's the deal, I don't currently know what is wrong with my car if anything; and the people at my local Lexus are TRYING but I'm thinking I'm seeing signs that Toyota is a sinking ship and I can't really advise anyone to get on it. I joined this forum to find out if anyone else has had problems with the IS C actually. MIne happens to be one of the oldest ones on the road having bought it the first month is came out so I'm wondering if we're going to start to hear more of this sort of problem soon. The issue with my car seems like what I've read the ES had. Or maybe it is just MY car and I was just unlucky. My experience tonight felt a bit ominous about things to come. The people I dealt with were all very nice and tried to be accommodating but I didn't really get my car serviced. I didn't even get a cup of coffee: there were pots but they were all empty. And no, coffee alone isn't a huge deal but is an indication to me that they have cut staff. Like I stated, they are TRYING but they are obviously understaffed and not really providing the luxury service Lexus promises when you buy the car.
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