All they're obligated to do is to use coolant which meets Lexus specs. They presumably did that.
If you wanted something different, you should have written it on the service write up. If you did that, take it back and have them do what you requested. If you didn't write it up, you're SOL.
Like I mentioned previously, I did discuss using "red" with the guy and I figured a verbal was good as gold. In any case, I did call them this morning and mentioned what I stumbled upon and they agreed to flush it and use the red. I have been going to them for years but the manager and master tech that used to work there went to Autonation. So after these idiots flush my radiator (for free), they will never see me again. I am still frustrated though. Do you all think I should have them flush, and then take it for another reflush, or will one do?
Let's see:
1. You didn't specify anything in writing. The guy who wrote up your order isn't the one who does the work. If it's not on the paper, it doesn't get in the hands of the person doing the work.
2. Both colors of coolant meet Lexus specs. There's no reason to think that one is any better than the other.
3. The shop agreed to flush your system and replace the fluid, anyway. Sounds like they're going above and beyond the call of duty to try to make them happy.
4. You continue to call them idiots and say you'll never do business with them again.
Seems to me that you're the one being awfully unreasonable here.
Well, I have been getting outstanding service there for years. The previous manager and master tech know exactly how particular I am to detail and they have always exceeding my expectations. Both of them have EXTENSIVE knowledge about Toys and Lex's and have serviced them for 15+ years each. The gentlemen who runs the place now claims to have trained the previous manager but appears to posess about 1/10th of the knowledge of him. This place always repairs/maintains my vehicle to manufacturer spec and only Toyota brand parts. My vehical specifically calls for "red". For me even to verify with him initially shouldn't be necessary but like I said, I am particular to detail. So I do not think I am being unreasonable. They are not going above and beyond, they are simply correcting their mistake. Business is business.
Good day sir,
Kenny
Let's say you're right. They made an honest mistake and are now correcting it.
You're bad-mouthing them all over the place and calling them idiots - and taking your business somewhere else.
Again, you're the one being unreasonable.
Ok slim listen up, I talked to these "idiots" today and expressed my concerns. He didn't even know the Toyota recommendation for coolant. This is a Toyota/Lexus repair shop! I told him, "I discussed with you before hand to only use Toyota red coolant." He told me, "uh, we usually just put in what was in before." Well, I guess he must of missed the PINK spray all over the engine bay from my previous radiator blow up! And he must of missed the RED COOLANT on my previous radiator flush invoice. And he must of missed RED COOLANT on the invoice he billed me on this invoice!!! Unreasonable? How many monkeys does it take to flush a radiator correctly?!