Dear Mrs. Woodford:
Thank you for contacting Lexus Customer Satisfaction. Your concern is important to Lexus, and we appreciate the time you have taken to share your thoughts.
We are sorry to hear of your navigation update pricing concerns with Crown Lexus. All Lexus dealerships are independently owned and operated and establish their own pricing for parts and labor. You may consider contacting the dealer Customer Satisfaction Manager or Service Manager at your specific dealership to discuss your concern. Please let us know if you would like us to contact the dealership on your behalf to ask that they contact you to discuss this matter. We apologize for any inconvenience this may cause you.
If you require further assistance, please respond to this e-mail, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.
Sincerely,
Stefanie Oda
Lexus Customer Satisfaction