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Showing content with the highest reputation on 07/03/2014 in all areas

  1. I bought a brand new Lexus last year. A day after I bought it my wife noticed that the trunk was off center. At the moment I thought that perhaps during the manufacturing process the trunk was not installed correctly. No big deal. When I took the car in for other small issues a different Lexus dealer said that it was not a warranty issue because the body shop that inspected the vehicle noticed that the bumper had been "heavily buffed" which meant that at some point the car had been bumped in the rear. The trunk they found out was not off center but the bumper frame had to be moved outward. I am livid and was clearly taken advantage off. Does anyone have ideas on what to expect from the dealer. They claim they don't know how that could have happened. Thanks in advance for your posts.
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