Service Help Needed!

[sgriffith]

Hello all, I posted something a week or so back about an issue I am having with a strut mount on my 99 RX300. I took it in initially under warranty about 2 years ago and they couldn't find anything wrong with it. I just didn't really worry about it (even though it was still making some rattling noises on bumpy roads) and I know that I should have..but I just didn't. I went in about a month ago (to another Lexus dealership) to get a few maintenance things done - they were quite a bit less at this dealership than the other - and I had them diagnose the problem for me. They told me that I needed to replace the strut mount. Well, while I should have taken it back to the dealership while under warranty to get them to look at it again, I didn't. I have called them to ask them if they would fix it as an "in-warranty" repair, as I brought it in when the vehicle was under warranty and it didn't get fixed. They say it is a no go, but have offered to fix it at a discount...a whole $70.00 less than the quote.

My question is this...is there someone else, other than those at the dealership, that I can call to maybe get them to do this? The main reason they are stating that they can't is becaue I haven't come in to their dealership to service my vehicle...as I do the vast majority of it myself. Is there some other person that I should speak to? My service advisor said that he spoke to the service manager at the dealership, but that is all that he indicated. Any advice would be greatly appreciated.

[wwest]

Contact Lexus at:

customer_satisfaction_inquiries@lexus.com

[sgriffith]

Just to let everyone know, I found a phone number to call...along with those of most other vehicle manufacturers....here is a link to it if you ever need it:

http://www.101-creditreport.com/contact_auto_mfg.htm

I haven't even gotten off the phone yet, but will update this posting when I find something out. Thanks wwest for the e-mail address...that was a great place to start.

[sgriffith]

Won't know anything for a week or so......