Do Not Sell My Personal Information Jump to content

Recommended Posts

My new RX350 has the most uncomfortable seat cushions that hit in a very strange way.  The several ways I can describe it would be rather indelicate.  Let's just say it feels like there a divider going down the middle, or I am sitting on an egg...OK...it feels like I am being goosed by my car seat!  All the seats in the vehicle have that feeling, but I am most concerned about the drivers seat. I notice it more some times than others.  I have only driven locally, so I don't know how bad a long trip will feel.  My dealer says there is a layer of gel as a padding that is normal: I thought it was the seat ventilation apparatus. They said there is nothing they can do.  Some people feel it...others don't.  I am a small older lady.  I will be meeting with the Lexus area Representative, but I am not expecting much resolution.  My old 2004 RX330 was very comfortable, but it was time for something new.  Has anyone experienced anything like this in their new RX350?  

Link to post
Share on other sites

Dawg gonnit. That does not sound good at all. Very good description by the way. It sounds like your car was supposed to have inflated seats and the air leaked out. Just kidding but my gosh. 

Keep pestering Lexus. 

 

  • Thanks 1
Link to post
Share on other sites

Consumer Reports does rate your vehicle's front seats as much better than average. Sometimes those with very little body fat are less comfortable sitting on seats that are extremely comfortable for the average-sized person.

Here's a photo of the ratings that include your RX.

2 row SUV ratings.jpg

Link to post
Share on other sites

Thank you. As a CR subscriber I have seen the rating, which is one of the reasons I stayed with the RX. I am not teeny tiny, and every other car seat has been fine. A neighbor who is considerably broader in the beam, and heftier, also found the discomfort. (Hope she doesn’t read this!)

Link to post
Share on other sites

Just go down to your dealership and sit in a bunch of the 21s and see what you find. 

My wife raves about the seats in both the 18 and 20.  Being a bicycle rider, my butt is so hard I couldn't tell the difference between seats in a Lexus RX or a ford Pinto, which sadly to say I once owned. Called it a Splint-o, or a Bic lighter, and other bad names...  The 20 and probably the 21 RX now have air-conditioned seats, where as the 18 did but hardly cooled your seat at all. We called it Faux Air...

  • Thanks 1
Link to post
Share on other sites

  • 3 weeks later...

You said that all the seats in your RX have the same feel to your bottom. We just bought a new 21 RX350 and after reading your post I had to go see if I could feel what you feel. Actually our seats are quite comfortable and I do not feel any sort of divider at all. Not attempting to make a joke here but is it possible your seats were made on a Friday or Tuesday after a long weekend? I suspect there are humans in a factory putting the seats together and it might be possible you just got poorly cushioned seats. Have you gone to a dealer and sat in other 2021 seats to see if they all feel the same to you? Our seats are leather and vented for both heat and cooling if that makes any difference. We have not yet tried the heat function but the cooling seems to work quite well for the seat back and not so great for the bottom. I can place my hand on the bottom between my legs and I do feel the cooling but not so much under my rear and legs covering the vent holes. If I lean forward away from the seat back I can feel and hear the blower going.

Link to post
Share on other sites

Hi, Gamalot. You are fortunate that your seats are comfortable!  I’ve gone up the chain of command with my seats, and met with the Lexus Area Rep a few weeks ago. He was completely intrigued about what someone has described as a “ bubble”, which is now most notable in the back seat cushion. ( as well as drivers seat).  It is extremely apparent and of no known cause. He even tried to puzzle out where the seats might have been manufactured. He was taking this up to corporate, I guess. I did try other car seats, and still felt something. The Rep offered to consider exchanges, but that didn’t make much difference, and I only want the RX 350. Makes me wonder if the whole batch of the 2021s sent just to my dealer is utterly strange. Again, some people feel discomfort in the front seats, but others don’t. The local Tech specialist, after my initial complaint, even started feeling this “ thing” in his own RX, but not to the degree I do.  No one could deny the giant seat bubble in the back seat, however. The front seat heating and cooling work just fine. He did offer to pay for any seat cushions that might help... haven’t tried that yet. I would like to just find out what the deal is on the manufacture but I’m not holding out hope. I still haven’t driven any more than 15 miles so I don’t know long term effects. And my husband has only driven with me a couple of times... passenger seat made his legs numb... but he already has issues. 
I might be trading in for an Audi or Mercedes before long!!!!

Link to post
Share on other sites

According to the 2020 CR Buying Guide's, list of Used Cars to avoid, it showed that: Lexus had zero recent model years. MB had 10 vehicles to avoid. Audi had five.

They make a heavily padded seat / slip over for use when riding a bicycle. That might work for long trips. It would definitely zero out the effect of a bump in the center, if you look at a picture of one.

Link to post
Share on other sites

GG, I just snapped a picture of the drivers seat in our 2021 RX. There is no noticeable hump on any of our seats. If your seats do show a hump can you post a photo of the drivers seat so we can see it? I do not feel any discomfort nor does my wife when we sit in either the driver or passenger seats.

user.JPG

Link to post
Share on other sites

My seats look like yours. You can’t feel anything with your hands. Nothing appears obvious. Only when I sit do I feel something more like a bubble. Again, some people don’t feel a thing, others do. It’s like a glob towards the back of the seat cushion. Or a very slender divider. 
I appreciate your interest. Your seats must have been manufactured on a good day!

That reminds me!  I placed a 7.5 lb dumbbell  upright on the rear seat “egg” to see if the glob would spread out. Since I wasn’t the one driving this weekend I forgot about it. I’ll check in the morning to see if that worked ( not holding out hope!). 

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Forums


News


Membership