Scoup 0 Posted January 30, 2020 Report Share Posted January 30, 2020 I have been a Lexus owner since 1999 when we bought our SC300 and GS. We have been a 2 Lexus family ever since. We love the cars but the customer service seems to be slipping and wondered if others are having similar experience. Quote Link to post Share on other sites
Lexus Owners Club 14 Posted February 3, 2020 Report Share Posted February 3, 2020 Hi Roger.....welcome to the Forum It seems it might be a case of the brand becoming more popular and not necessarily increasing the business infrastructure to accommodate the customer aftersales demand. I suppose if Lexus get enough negative consumer feedback then they may improve their overall service? Quote Link to post Share on other sites
yesphesn 3 Posted August 14, 2020 Report Share Posted August 14, 2020 Did you ever found out what was causing the issue? Quote Link to post Share on other sites
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