2015 ES300h DOOR LOCKING ISSUE

[wdlugitch]

My 2015 ES300h, purchased new on 02/26/2015, now has 57,000 miles and its very first issue.

Last week, on 12/07/2018, I attempted to lock my doors with the key fob and did not hear the feedback tone or see the feedback lights. I checked and all doors were locked except the left front. I opened the left front door, closed the button manually (it would not close with the power button), closed the door, and it functioned normal; all doors locked and unlocked with the key fob, I heard the feedback tone, and saw the feedback lights. I brought out my new key fob, and put a new battery in.

Today, 12/13/2018, I attempted to lock my doors with the key fob and this time experienced the same thing only the right front door was not locked. I opened the right front door, closed the button manually (it would not close with the power button), closed the door, and it is functioning normal again; I hear the feedback tone and see the feedback lights.

The warranty is mileage expired and Lexus may or may not repair goodwill. Before I incur a $149.88 diagnostic fee, does anyone have a suggestion?

[Lexus Owners Club]

Hi Wayne

I can only imagine it is a problem with one of the door lock switches, not sensing the closure of the door and kicking out the system.

Try opening the doors one by one and seeing if the interior is being switched on and then going out after a period.

[wdlugitch]

I dropped my car off this morning and just received a message on my answering machine late this afternoon from the service consultant that the technician confirmed that "the door lock actuators are failing on the two front doors." This is my fifth new Lexus, and third from this dealership. The car is now 45 1/2 months old, within the time warranty, and has 57,201, out of the mileage warranty. I will speak with him tomorrow and hope Lexus takes responsibility.

[Lexus Owners Club]

Hopefully it will be a good outcome for you...fingers crossed

[wdlugitch]

The service consultant called and stated they got approval to replace both door actuators, which they had in stock, and he is finishing up the paperwork. I asked if I was going to have a problem with the rear and he said "they don't get cycled as much as the front." I told him I guess we will jump off that bridge if we get to it and he laughed. The Lexus gods were good to me.