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Customize Image problem

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I am trying to upload customized images to a 2016 Rx 350 F sport.  I have read numerous old posts about the issues of the car not finding the images from the flash drive.  I have formatted the flash drive to FAT32.  I have created a foldere named Image, StartupImage, DisplayOffImage.  I have copied jpg files in the folders with files names that are less than 32 characters, 32 characters counting the format ending and 32 characters not counting the format ending.  Does anyone else have any suggestions on getting this to work?  Thanks!

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