lenore

head lamp nightmare

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ok, finally got the dreaded headlight moisture. took it in to get covered under the recall warranty and now they are telling me the car may have been in a accident and they can't cover it under the warranty. I have had car since 2010 and no accidents. the car fax report from CarMax where I purchased my 2008 rx400h was clean. the headlamp has no signs of damage other than moisture. I hate this warranty / no warranty. they want to charge 2 hours labor to diagnose whether the headlamp is damaged. I called Lexus customer no service and they opened a case bUT can't get back to me till friday. what's your thoughts, untIL this rain season I had zero issues with headlamps.

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Without knowing any more than was posted, I believe that dealer is B sing U. I say this because even if the car was in a wreck before u got it and not repaired properly, the moisture problem would have surfaced far sooner than now. If u get no satisfaction on Fri. I would take the car to a certified auto body repair shop, and have them check it and put their results in writing.

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agree totally. mechanic just came out and said headlamp was not damaged. but wanted to replace lamps as they are quite burned., but functional. I said ok, so 30 dollars for high beam and running light. rediculous, and that is why I do my own maintenance. just did second timing belt, idlers, aND waterpump last Saturday.  so I am not a newbie 

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ok after all said and done, the early aggravation is over. the headlamp was not damaged and they replaced under warranty.

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We just had our dash replaced for $0.00 cost.

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Did you have the gooey mess on your dash?  So far none on ours....

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Our dash on the passenger's side was more glossy than the other areas and had a 1-inch crack in it, closer to the windshield. It was certainly not a gooey mess but it did see some very high (Summer) temps. Are you in northern or southern CA?

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Up in Sacramento area, our temps get quite hot in summer...So a 1 inch crack by windshield?  I will have to look carefully.

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It did take our dealership 1 year from the time I showed them the dash to the time they received a replacement dash and installed it.

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